Assistant Spa Manager - Hoedspruit, South Africa - MF Spa & Beauty Placements

    MF Spa & Beauty Placements
    MF Spa & Beauty Placements Hoedspruit, South Africa

    1 month ago

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    Full time
    Description

    ASSISTANT SPA MANAGER - Hotel Spa

    HOEDSPRUIT - Limpopo (ZA)

    Starting Date: June 2024 (pre-opening & induction training)

    TRADING HOURS & SHIFTS

    • Monday – Sunday (Shifts)
    • Must be able to work weekends & all major holidays as per the hotel's operation
    • 7-8 days off per month

    REPORT TO: Spa Manager

    REMUNERATION & COMPANY BENEFITS:

    • R16,000-00 per month Gross
    • 10% Services Commission earned after working back 50% of Basic Salary
    • 10% Retail Commission earned
    • Staff meal on duty
    • Medical aid contribution (Discovery / single application status only)
    • Provident Fund contribution

    MINIMUM REQUIREMENTS:

    • South African citizen
    • Own, reliable transport preferred
    • Ability to work shifts & weekends as required (early & late)
    • Beautifully groomed and professionally presented - you are an advertisement for the Spa & Beauty industry
    • Fit & healthy to perform several treatments a day

    QUALIFICATIONS:

    • Minimum 2-year Diploma in Somatology / Cosmetology / Spa Therapy
    • City & Guilds / ITEC / CIDESCO / CIBTAC / SAAHSP etc.

    EXPERIENCE REQUIRED:

    • At least FIVE years spa industry experience post-graduation (not student hours)
    • Cruise ship employment experience highly beneficial
    • ESP or similar Spa software experience
    • Senior Therapist experience or assistant managerial experience / day spa manager experience
    • Hotel spa / Lodge experience preferred

    SKILLS & ABILITIES:

    • Ability to pleasantly and confidently communicate in English with appropriate grammar (reading, writing and speaking)
    • Ability to provide legible communication
    • Able to train staff on spa protocols and follow up on company brand trainings
    • Ability to give timely and excellence spa services at all time including (but limited to): Body Care, Skin Care and Beautifying
    • Knowledge of spa procedures and trends
    • Ability to focus attention on guest needs
    • Ability to promote positive relations with all individuals who approach the Spa
    • Ability to perform job functions with minimal supervision
    • Knowledge of and ability to sell spa products

    SUMMARY OF DUTIES:

    1. Assist and support the Spa Manager where operationally required
    2. Plan, direct and coordinate the day-to-day operations of the Spa to ensure the highest level of service is provided to the guests.
    3. Responsible for supervising the day-to-day operation of the Spa in absence of Manager where operationally required.
    4. Planning and maintaining of operational supplies.
    5. Planning staff schedules/leave plans so they do not interfere with revenue targets or peak seasons.
    6. Assist with therapist duties and coverage when operationally required, to ensure revenue targets and guest requests are met.
    7. Identify and plan training needs in liaison with the Spa Manager & Training Manager
    8. Continuously be in touch with guests to receive first hand feedback regarding their experience.
    9. Attending relevant hotel meetings as and when required.
    10. Ensure maintenance of inventory of supplies and products.
    11. To innovate with new ideas specific to the spa resulting in guest satisfaction, enhancing guest experience and increasing guest capture ratio.
    12. Monitor stock levels and purchases of all retail products offered at the Spa.
    13. Co-coordinating the procurement of new supplies and products for all retail products offered at the Spa.

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