CRM Systems Support - Sandton, South Africa - Blue Label Telecoms

Blue Label Telecoms
Blue Label Telecoms
Verified Company
Sandton, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

About The Company


We are a JSE-listed company that sells innovative technology for mobile commerce to emerging markets in South Africa and abroad.

Our users are rich, poor, urban and rural, and we allow hem all to interact and transact on an equal footing.

We reach them by using both physical and virtual distribution channels.

We target many of our services at people who do not have easy access to bank accounts, and we allow them the convenience of being able to transact where and when they want to.

Our good reputation is our license to operate.


Job Purpose

Responsibilities

Software Maintenance

  • CRM system maintenance, troubleshooting, bottlenecks
  • Support testing new software
  • Support CRM specialist if required

User Support

  • Manage issues logged via the service desk
  • Resolve 1st line issues
  • Training of users when required
  • Keeping training material and user guides up to date
  • Ensure new users are proficient
  • Ensure the business adopts best practices

Customer Service Mandatory

  • Able to configure CRM and do limited customisations
  • To offer excellent customer service to all internal and external customers
  • To display a customer orientation
  • To embody the "customer is king" philosophy


  • Customer Service

  • Positive feedback from customers


  • Customer Service

  • Feedback to customers

Collaboration Mandatory

  • The ability to work in conjunction with other internal and external parties towards
- the achievement of a common goal

  • Positive feedback from internal customers
  • Timeous Feedback to internal customers
  • Engaging with external MS Partner on deliverables and support issues

Administration

  • Conduct data entry into company systems, and review and verify the information
- to ensure accuracy and accessibility

  • Raising and analysis of change requests required by our business stakeholders

Work Scheduling and Allocation

  • Organize your own work schedule each day in line with changing priorities

Personal Capability Building

  • Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching

Behavioural Competencies

  • Ensures Accountability
  • Decision Quality
  • Communicates Effectively
  • Plans and Aligns
  • Optimizes Work Processes
  • Organizational Savvy

Education

  • Matric Grade 1
  • Tertiary qualification advantageous
  • CRM Certifications advantageous

Experience

  • 5 years + Experience in the field
  • Microsoft Dynamics CRM certifications across versions
  • SQL experience would be advantageous
  • SQL knowledge advantageous
  • SSRS knowledge preferable
  • Java Script Knowledge is preferable
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