Description

Job Title: Assistant Head Guide

Location: Skukuza, Mpumalanga

Job Summary

We are seeking a highly experienced and skilled Assistant Head Guide to oversee training and monitoring of field guide functions in alignment with industry standards. The successful candidate will be responsible for conducting guest introductions, safety orientations, guided game drives, and interpretive bush walks, as well as tracking, delivering informative ecological lectures, managing equipment, and ensuring top-notch guest experiences and safety during various bush events.

Salary

R 120,000 - R 180,000 per annum

Key Responsibilities

• Assist the Head Guide in overseeing and administering the Guides and Safari department.
• Ensure efficient allocation of game drives, back-up drives, and stand-by duties.
• Support in obtaining and maintaining valid licenses related to company firearms, ensuring safe weapon handling.
• Assist with workshop functions and vehicle maintenance, attending meetings as necessary.
• Help manage lodge social media platforms to enhance knowledge of wildlife and the operating area.
• Aid in effective incident management in emergencies, including medical situations, fire, or flood.
• Mentor and develop the guiding team to help them achieve and maintain relevant qualifications.
• Collect and communicate guest information to enhance their safari experience.
• Report guest complaints promptly to the management for resolution.

Challenges

• Managing guest interactions and expectations while ensuring safety during safari activities.
• Overseeing diverse tasks while maintaining high standards during peak guest seasons.

Qualifications and Skills

• NQF 4 Trails Guide certification.
• ARH and Rifle Proficiency certifications.
• First Aid Level 2 certification.
• Valid Driver's License and Pr-DP.
• Previous experience as a Senior Guide or Assistant Head Guide.
• Knowledge of planning, budgeting, and departmental administration.
• Excellent communication skills, both written and verbal.
• Ability to work accurately under pressure with attention to detail.
• Strong team player with a positive attitude and emotional control.
• Proactive with the ability to use initiative and creativity when necessary.
• Effective time management and self-discipline.
• People skills: tolerance, patience, and caring attitude.
• Leadership skills with a passion for development and skills transfer.
• Committed, adaptable, and flexible in approach.
• Interpersonal and problem-solving skills.

Experience

• Minimum of 2-3 years of experience as a guide, with a focus on leading safari operations and training.