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    • Remote Support Engineer - Cape Town - Pure Placements

    Pure Placements
    Pure Placements Cape Town

    1 week ago

    Default job background
    Description

    Job Title: Remote Support Engineer

    We are seeking an enthusiastic IT professional with a passion for delivering top-notch support to diverse customers.

    As a Remote Support Engineer, you will primarily provide remote support and maintenance services on desktops—and occasionally servers—across a variety of Wintel technologies. You will also have the opportunity to visit client sites for ad-hoc consulting and SLA visits, so a valid driver's license and your own vehicle are essential.

    Key Responsibilities

    • Remote Support & Troubleshooting: Respond to and resolve incidents detected by our Network Operations Centre's monitoring tools, while supporting 1st line incidents and requests on Windows 10 and 11.
    • Onsite Consulting: Conduct occasional onsite visits to client environments for troubleshooting, consulting, and planned SLA visits.
    • Systems Maintenance & Upgrades: Assist with changes and minor projects such as version upgrades, patch management on endpoints and servers, and general system maintenance.
    • Collaboration & Communication: Work closely with peers and communicate effectively with external stakeholders to ensure exceptional service delivery.
    • After-Hours Coverage: Participate occasionally in after-hour support rotations under supervision or in a shadowing capacity.

    Essential Skills & Experience

    • 2-3 years' IT Support experience in a similar role.
    • Hands-on experience providing remote desktop support on Windows 10 and 11.
    • Basic Windows Server (2012 R2, 2016, 2019, 2022) knowledge, including Active Directory, DNS, DHCP, and File & Print.
    • Proven patch management experience for both endpoints and servers.
    • Fundamental understanding of IP addressing, subnetting, and routing.
    • Excellent communication skills (written and verbal) with confidence in face-to-face interactions.

    Qualifications

    • A+ Certification
    • N+ Certification
    • Microsoft Certification (e.g., MD-102: Endpoint Administrator, MS-900: 365 Fundamentals)
    • Exposure to or certification in Endpoint Security

    Why Join Our Client?

    • Be part of a dynamic, growing team where your input and expertise are valued.
    • Engage with a variety of cutting-edge technologies and a diverse client base.
    • Opportunity to further develop your skills with challenging projects and regular training.
    • Clear Career progression pathways.
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