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  • Customer Service Engineer I - Midrand - IOCO

    IOCO
    IOCO Midrand

    2 days ago

    iOCO background
    Description

    Customer Service Engineer I

    We are looking for a highly skilled Customer Service Engineer I who is passionate about resolving technical issues and providing exceptional support to our clients. As the first point of contact, you will ensure seamless resolution of technical issues while delivering an outstanding customer experience.

    Key Responsibilities:

    • Provide onsite and remote user support to clients
    • Perform general maintenance tasks on office and boardroom equipment
    • Offer VIP user support with a high level of expertise
    • Diagnose hardware issues and provide solutions
    • Reload machines and troubleshoot technical problems
    • Provide network support to ensure smooth connectivity

    Requirements:

    • Minimum 5 years of practical experience in service delivery, desktop support, and generalist roles
    • Basic server support and client support skills with excellent communication and empathy

    Qualifications:

    • Grade 12
    • A+
    • N+
    • MCSA/ MCSE
    • Soft Skills

    Preferred Qualifications:

    • ITIL certification is advantageous
    • Experience in mobility support and client support

    Other Information:

    • Contract Position: FTC
    • Location: Fixed-Term, Hours: 08h00 – 17h00, Monday to Friday
    • Work Environment: Onsite - Open plan, office environment based on client site
    • Travel: Must have a valid driver's license and reliable transportation to travel to work and back

    Why Work with Us?

    If you're looking for a career that offers more than just a daily grind, join iOCO Infrastructure Services (iOCO IS) where we deliver outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. You'll have the opportunity to partner with clients, helping them overcome their business obstacles while they focus on scaling their empires.

    At iOCO IS, we're a community of skilled professionals dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do, and their satisfaction fuels our passion and propels us forward. We're a team that thrives on brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.


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