Receptionist - Unicare Bellville - Bellville, Western Cape

Listing reference: · click_023875 · Listing status: · Online · Apply by: · 27 February 2026 · Position Summary · Industry: · Pharmaceutical Sector · Job category: · Other: FMCG, Retail, Wholesale and Supply Chain · Location: · Bellville · Contract: · Permanent · Remuneration: · M ...

Job description

Listing reference:
click_023875

Listing status:
Online

Apply by:
27 February 2026

Position Summary
Industry:
Pharmaceutical Sector

Job category:
Other: FMCG, Retail, Wholesale and Supply Chain

Location:
Bellville

Contract:
Permanent

Remuneration:
Market Related

EE position:
Yes

About Our Company
Clicks Group

Introduction
Unicare is currently seeking to appoint a receptionist that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Bellville and will report to the Frontshop Manager/ Clinic Manager.

Job Description
Key responsibilities:

• Provide professional frontline services to clients/ visitors both telephonically and in person
• Obtains co-payments for specified medical procedures and ensure accurate processing of medical aid and cash invoices
• Issue receipts, manage deposits and ensure the accurate financial records
• Performs general administrative duties as required
• Manage incoming calls, including answering the switchboard, screening, and transferring calls appropriately
• Handle basic enquiries and take accurate messages for staff members
• Welcome and direct visitors to their meeting or appointment.
• Monitor and write up orders for colostomy products
• Ensure compliance with cash up and safe cash handling procedures at all times
• Book, reschedule, and cancel appointments accurately while maintaining confidentiality
• Assist clients with empathy, professionalism and efficiency in high pressure situations

Minimum Requirements
Minimum requirements

• Essential: Previous experience in a pharmacy, clinic or medical office
• Desirable: Previous experience in a retail environment
• Education: Grade 12
• Computer literate

Knowledge & Skills

• Excellent customer service and client care
• Strong understanding of clinic operations and patient confidentiality (Knowledge of HIPAA compliance or local privacy laws)
• Computer literacy including typing appointment systems and basic office applications
• Booking, rescheduling, and cancelling appointments accurately.
• Numeracy skills and accuracy in handling financial transactions
• Strong communication and interpersonal skills, both verbal and written
• Proficiency in handling sensitive or anxious clients with empathy and professionalism
• Answering phones, emails, and questions clearly and politely
• Understanding of client confidentiality and professionalism

Working Times
Must be available to work shifts up until 8pm