DIvisional Manager: Student Support - Western Cape, Cape Town, South Africa - NSFAS

    NSFAS
    NSFAS Western Cape, Cape Town, South Africa

    1 month ago

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    Full time
    Description

    NSFAS's job vacancy, Career and Recruitment

    Job title : DIvisional Manager: Student Support jobs in Western Cape

    Job Location : Western Cape, Cape Town

    Deadline : May 11, 2024

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    Vacancy No 05 of 2024/25

    POSITION OVERVIEW:

  • Develop, monitor, and maintain NSFAS policies, operation plans, systems and procedures that drive the efficient and effective implementation of the core business strategy.

    RESPONSIBILITIES:

    Policy, Systems & Procedure Development
  • Development, monitoring, and management of the NSFAS policy(ies), guidelines, and procedures across multiple operations department disciplines in line with the student-centric model.
  • Manage the processes of the regionalisation of operations, queries management, and student services to maximise the student experience.
  • Manage the maximisation of student expectations with the NSFAS ongoing student support programmes.
  • Manage the stakeholder challenges that emanate from the ongoing student support value chain.
  • Manage and develop instruments to track the implementation of the ongoing student support programmes.

    Core Strategic Objectives Development
  • Lead and manage the implementation of the ongoing student support strategic plans.
  • Lead and manage the implementation of the key performance indicators (KPIs) and operational plans of the unit.
  • Lead and manage the maintenance of business processes and procedures that verifies data integrity across the subunits of ongoing student support.

    People Management & Ethical Leadership
  • Manage and/or delegate participation in the recruitment and selection of unit vacancies in line with EE targets.
  • Delegate ongoing student support programmes to relevant subunits for implementation.
  • Lead and manage the unit team to achieve the set and agreed programmes.
  • Direct, inspire, coach and mentor subordinates to deliver quality programmes in line with NSFAS Values
  • Lead and manage the individual performance contracting and review process for subunits.
  • Lead and manage all disciplinary matters of subunits related to performance and conduct issues.

    Stakeholder Management & Relationships
  • Oversee the utilisation and implementation of the ongoing student support policies, processes, efficiency channels and databases to resolve stakeholder queries and complaints.
  • Collaborate with internal stakeholders to enable the ongoing student support programmes.
  • Manage and delegate the sharing of accurate and reliable data and information to ongoing student support units and institutions of higher learning for the smooth student experience.
  • Manage the Publication and updating of the details of NSFAS ongoing student support.
  • Manage the Publication and updating of the details of NSFAS ongoing student support.

    Project Management & Leadership

    Manage and supervise the projects to address identified needs as per the student support strategy.

  • Analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the unit.

    Budget optimisation
  • Forecast for unit core administration activities and projects.
  • Expenditure in line with core activities and projects.
  • Manage payment of ongoing student support service providers in line with institutions' verified registration details.
  • Review and recommend the ongoing student support payments and recover any overpayments.

    Compliance monitoring & evaluation
  • Lead and manage the plans and processes of verification, compliance, registration and deregistration data to support the mandate of the ongoing student support with legislation.
  • Lead and manage the plans and processes that support the implementation of identified key controls and established risk mitigation procedures.
  • Analyse and improve the audit, risk, and compliance outlook.
  • Lead and manage the implementation audit plan.

    Information & Knowledge Management
  • Collaborate with stakeholders to build systems that enable the management of data obtained from different sources.
  • Collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.

    Reporting & Accountability
  • On unit strategic KPIs progress
  • On the unit operational plan progress
  • On strategic stakeholders' issues and interventions management
  • On internal and external audit and risk.
  • On any other work in the mandate of the ongoing student support unit.

    DESIRED SKILLS AND EXPERIENCE

    Minimum requirements:
  • NQF Level 8 in Commercial, Legal, Business Administration or related fields
  • Computer literacy – Intermediate MS Package Suite
  • Driver's License.
  • 10 Years' experience in the general various operations units of which 5 should be at the senior management level.
  • Advanced project management Skills.
  • Advanced Knowledge of the higher education sector.
  • Experience in the student development programmes.

    Preferred
  • NQF Level 9 in Commercial or related fields
  • Computer literacy – Advanced MS Package Suite
  • Driver's License.
  • 15 Years' experience in the general operations of which 10 should be at the senior management level in the higher sector.
  • Advanced project management skills.
  • Advanced knowledge of the higher education sector.

    Skills and Competencies:
  • Strategic and visionary
  • Project Management
  • Interpersonal Skills
  • Data Analysis
  • Presentation Skills
  • Goal orientation skills
  • Influential and advocacy
  • Systems and IT flair
  • Stakeholder Management
  • People Management

    *Consultancy jobs in south africa
    *DIvisional Manager: Student Support in Cape Town