Area Manager Market Related - KwaZulu-Natal - Nando's

    Nando's
    Nando's KwaZulu-Natal

    1 week ago

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    Description

    Area Manager

    A position has become available for an Area Manager to lead and manage Casas within an allocated portfolio to improve performance, growth, and profitability. Manage multiple Franchise and Corporate owned Casas.

    Duties & Responsibilities

    People Management:

    • Implement Nando's People policies and procedures.
    • Coordinate activities and manage performance of Patraos in the portfolio to ensure operational excellence, maximize returns on investments, and increase productivity.
    • Participate in recruitment and talent management activities for the portfolio (including succession planning and capacity building) and ensure the implementation of required training throughout the portfolio.
    • Determine headcount and salary allocation within Casas, authorizing all new appointments and payment thereof.
    • Implement the climate survey action plan for portfolio.
    • Manage the IR climate of the business, in conjunction with IR service providers and People partners, to mitigate risk and improve employee relations.
    • Work with People partners in dealing with grievances and disciplinary issues and ensure their effective implementation and management, including attending CCMA / Bargaining Council hearings.
    • Monitor behavior in the Casa to ensure that any form of abuse of Nandocas is reported, addressed, and managed accordingly.
    • Create an engaged and motivated workforce throughout the portfolio by establishing an environment that fosters wellbeing, learning, and development.
    • Partner with Patraos to set personal development goals and provide feedback on a regular basis.
    • Develop a sufficient pipeline of permanent and temporary managers for the portfolio.
    • Motivate and drive Nandocas to participate in the League of Champions and similar recognition and incentive opportunities.

    Operational Management:

    • Oversee Casa activity, ensuring alignment with corporate goals and operational objectives.
    • Manage adherence to Brand standards and operating policies and procedures.
    • Implement and enforce Company regulations and ensure strict compliance with Occupational Health and Safety, Labour, and other related legislation.
    • Conduct regular Casa visits to identify problems, concerns, and opportunities for improvement.
    • Respond to crisis situations and work with the Patrao to resolve and implement preventative measures.
    • Address and resolve customer complaints that have been escalated.
    • Rectify identified breaches and operational directives.
    • Establish impact and mitigation plans for potential disruptions.
    • Maintain an optimum headcount for Casas within the portfolio.
    • Coordinate activities for revamp and acquisition projects.
    • Ensure trading, liquor, and Halaal licenses/certifications are in place.
    • Monitor gross profit in line with monthly theoretical.
    • Identify risks and factors affecting business continuity and implement plans to improve the business.
    • Track the scorecard for Casas and work with the Patrao to address concern areas.
    • Report on key metrics for the portfolio, including presenting a quarterly review.
    • Onboard new and acquisition Casas for the portfolio.

    Marketing and Business Development:

    • Provide input into development and implementation of plans and strategies for growth within portfolio.
    • Monitor the implementation of national, regional, and local marketing plans and initiatives.
    • Work with Marketing to identify and manage marketing activation and stimulate localized marketing initiatives.
    • Coordinate and execute quarterly CSI and community initiatives.
    • Scan the local area portfolio to identify emerging trends that will affect the Casas.

    Budgeting and Financial Management:

    • Provide input into the annual budget and forecasting process.
    • Monitor adherence to financial policies, processes, and budgets.
    • Monitor Casa performance and daily sales figures versus budget and targets.
    • Monitor Casa expenses, analyzing variances and initiating corrective action.
    • Coordinate the financial review process.
    • Report operational and financial risk to senior management for analysis and mitigation.

    Property Management:

    • Manage relocation, enlargement, and revamp projects.
    • Identify opportunities for new viable sites within the portfolio.

    Desired Experience & Qualification

    Education:

    • NQF Level 7 qualification (Business Management, Financial Management, Hospitality Management).

    Legal Requirements:

    • Driver's License.

    Experience:

    Minimum

    • 5-8 years' experience in a middle management role in a restaurant or retail environment.

    Advantageous

    • 2-3 years' experience in a senior management role in a similar environment.
    • Demonstrated experience in delegation, holding others accountable, business planning and communicating across a dispersed group of restaurant managers.

    Knowledge:

    • Advanced knowledge of restaurant operations including people, product and customer processes.
    • Advanced knowledge of running multiple restaurants / business units.
    • Intermediate knowledge of real estate for business and footprint expansion.
    • Advanced knowledge of labour practices and bargaining councils.
    • Advanced knowledge of Nando's Technical Operations Standards and back office systems.
    • Advanced knowledge of operations audits.
    • Advanced communication skills – both written and verbal.
    • Advanced coaching and mentoring skills.

    Package & Remuneration

    Market Related

    • Competitive remuneration package, including benefits and bonuses.
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