Spa Manager Malewane Lodge - Hoedspruit, South Africa - The Royal Portfolio

The Royal Portfolio

Verified Company

Hoedspruit, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

MAIN DUTIES & RESPONSIBILITIES

***- Effective guest interaction to enhance guest satisfaction and the guest experience

Promoting and selling of Spa treatments and retail products
Administration of orders, effective stock control, cost control, budgeting requirements and minimisation of product waste
Ensuring that the cleanliness and hygiene of the Spa is of the highest standard
Training Spa Therapists and ensuring their ongoing personal development
Overseeing Hairdresser, salon bookings and facilities
Participating in Spa staff recruitment and placement
Manage staffing rosters, leave allocations and performance management
Maintaining good supplier relations, always researching for top quality products at best pricing
Leadership and creating a positive work environment
Working closely with other departments to give our guests a complete experience and a perfect stay
Achieving service excellence though strong teamwork
Aware of current industry trends and international best practice
Involvement in the work of the TRP Foundation and our local communities and charities
Promote, Recite and Live the P&V's daily

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

National diploma in Beauty Therapy, Face and Body from a recognized tertiary institution.
6+ years' experience in the Spa of a 5* hotel/lodge environment
Minimum 3 years in a Spa Manager role
Practical experience in massages, facials, manicures, pedicures and all other treatments
Well groomed
Staff management experience & training skills
Maintaining a creative and innovative Spa menu and new treatment suggestions
Dermalogica training required and QMS experience an advantage
Strong organisational and administrative skills
Strong communication skills
Quality driven individual
Ability to multitask, stay calm under pressure and prioritise
A driver's license is a distinct advantage

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
**It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.