Client Liason Officer - Soutrivier, South Africa - Good Hope Meat Hyper

Good Hope Meat Hyper

Verified Company

Soutrivier, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Client Liaison Officer

Purpose of the role
Primary purpose of the role proactively generate venue sales and provide high quality sales account management including all licensing and compliance for public sector activity

Reporting To_:
Subordinates_:

Duties and Responsibilities:

Liaise with customers to identify and discuss reason for additional contact
Gain an understanding of manager ring back reason from previous job history and customers contact to resolve customers' query
Take ownership and manage customers' expectations
Ensure customers are kept fully informed of developments/progress of queries
Take personal ownership and deliver a personal service which exceeds customer expectations
Identify and implement solutions to resolve any issues that may result in a dissatisfied customer
Provide support and assistance to other management teams.
Develop liaison with client service and collection department to provide required information and acquire necessary documents.
Provide feedback to management on areas of improvements.
Recommend implementation of enhanced processes.
Schedule weekly meetings with managers to monitor client satisfaction
Follow up on solving client issues and problems.
Initiate measures to research and resolve client raised issues.
Collaborate with clients to identify and implement value added services.