Reception / Foh Manager - Pilanesberg, South Africa - Dream Hotels and Resorts

Dream Hotels and Resorts

Verified Company

Pilanesberg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

One of our impressive lodges is looking to place a Reception / FOH Manager. You will be the 1st line of contact for our guests. We are looking for your expertize, experience and skill to manage FOH. Are you the one to fill this opportune position ?_

Overall managing of Front of House, & reception

- ensure faultless and continual quality customer service at all times
- seamlessly resolve customer issues or complaints.

Strong multitasking skills; multitasking with ease
Sound communication competencies
Capable of working in a fastpaced environment.
Ability to manage complaints subtly

Duties:

To manager FOH / Reception _
Maintain a positive attitude and friendly demeanour.
Welcome guests as they arrive
Manage incoming calls
Perform reservation requests
Respond to all guest questions and requests.
Manage guest bookings and reservations.
Keep a tidy and orderly workspace.
Verify customer information and payment options,
Determining rooms available
Accept payments
Check guests out.
Administration

Must have

Min 1 2 yrs exp in FOH
Min 1 2 yrs exp in Reception
Previous exposure to a Lodge / Hotel environment
Pref a tertiary education in related field

Qualification

Matric
Relevant tertiary qualification would be advantageous
Strong working knowledge of the Microsoft Office Suite and other relevant computer programs.

Soft Skills

Friendly demeanour.
Problem Solving.
Multitasking
For the young, dynamic and guest orientated, this position holds ample opportunities within the Group as a whole_