Workshop Manager - Polokwane, South Africa - Afgri

Afgri
Afgri
Verified Company
Polokwane, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description
The purpose of this role is to ensure that agricultural equipment is repaired and maintained, assist and supervise Technicians in their duties


REQUIRED MINIMUM EDUCATION/TRAINING

  • Grade 1
  • Qualified Mechanisation Technician

REQUIRED MINIMUM WORK EXPERIENCE

  • 5 years experience as a qualified mechanisation technician of which 3 years must be John Deere experience

KEY PERFORMANCE AREAS

  • Supervise all workshop activities including scheduling and controlling work processing
  • Identify, investigate and resolve all workshop related problems
  • Maintain a safe work environment and ensure compliance with health and safety regulations
  • Ensure protective equipment is used as prescribed
  • Build and maintain good customer relationships and ensure that customer queries and complaints are resolved within the prescribed turnaround time
  • Handle all warranty claims and ensure credits are received
  • Oversee scheduling and control working hours and ensure that the status of job cards is updated
  • Ensure control of tools and workshop equipment
  • Report on activities as required by management
  • Enforce and monitor budget control
  • Manage employee key performance areas, monitor performance standards, identify training and development requirements, and ensure fair disciplinary action to address deviations

TECHNICAL KNOWLEDGE/ COMPETENCIES

  • Good Customer Services
  • Lead the workshop team
  • Understanding of agriculture, agricultural technology and farmers
  • Valid driver's licence

BEHAVIOURAL COMPETENCIES

  • Business and customer orientation
  • Analytical
  • Safety cautious
  • Problem analysis
  • Focus on quality
  • Accountability
  • Ability to work individually as well as in a team
  • Good customer service and interpersonal behaviour

Closing Date: 19 April 2024

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