Opera Cloud Administrator - Gauteng, Centurion, South Africa - ANEW Hotels & Resorts

    ANEW Hotels & Resorts
    ANEW Hotels & Resorts Gauteng, Centurion, South Africa

    2 weeks ago

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    Full time
    Description

    ANEW Hotels & Resorts's job vacancy, Career and Recruitment

    Job title : Opera Cloud Administrator (Gauteng, Centurion) jobs in Gauteng

    Job Location : Gauteng, Centurion

    Deadline : May 12, 2024

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    Minimum Requirements

  • At Least 2 – 5 Years hospitality industry experience within the rooms department and 2 – 5 years Opera PMS/Opera Cloud exposure.
  • Intimate Knowledge of hotel operations.
  • Ability to succeed through collaboration and working through other internal and external organizations and individuals.
  • Ability to communicate effectively and build rapport with team members, suppliers, and properties.
  • Extensive knowledge of Opera PMS/Opera Cloud products, i.e., OXI, IFCs & OHIP.
  • Opera Cloud champion advantage
  • Able to valuate and understand individual hotel business needs and business rules to best leverage the system functionality.
  • Innovative Thinker
  • Conduct User Training
  • Handle Hotel cases, investigate the inbound cases and review the existing owned and escalated cases. Resolve cases in a timeous manner.
  • Ability to travel as needed.

    Duties and Responsibilities
  • Responsible for migration and integration of new properties and taking properties live on Opera Cloud and supporting systems.
  • Accountable for ensuring a smooth transition and positive user experience.
  • Available to answer operational and application questions during the migration and integration and after "go-live".
  • Assisting and resolving any day-to-day end user cases.
  • General Management of Opera Cloud and functionality.
  • Assisting in Building, Connecting and Manage systems directly impacted by Opera Cloud e.g., RMS, CRM, CRS.
  • Building of rates
  • Maintain and manage a high level of data integrity of all core systems.
  • Completing tasks and requests as and when directed by Management.
  • Writing & Conducting training on all relevant Standard Operating Procedures.

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