Guest Services Team Leader - Komani - NZ Ski Limited

Description

About the Role

As a Seasonal Team Leader, you will be responsible for assisting your Head of Department in ensuring smooth daily operations and delivering exceptional customer experiences at one of our ski fields.

• Organise and roster staff as required to meet operational demands.
• Foster a positive team environment and provide ongoing coaching to front-line staff.
• Liaise with different departments to ensure seamless guest experiences.

You will also be responsible for processing sales and enquiries, handling lost property, auditing and banking duties, and dealing with guest queries and complaints.

About You

We are looking for candidates with strong leadership skills, excellent communication abilities, and prior customer service experience. You should be adaptable, able to work in a fast-paced environment, and have experience with Point of Sale systems.

The ideal candidate will be available to start between March and June, with multiple start dates available. Please indicate your earliest availability in your application.

Additional Benefits

We offer a range of benefits, including:

• A 3 Peak winter season pass (Full Time crew).
• Discounted day passes at other ski areas.
• Transport to/from mountains.
• Fantastic wellbeing support for all staff.
• Nutritional hot crew meals each day (Discounted).

Estimated Salary: $NZD 60,000 - $80,000 per annum.