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  • Team Leader: Technical Support - Stellenbosch - Capitec Bank Ltd.

    Capitec Bank Ltd.
    Capitec Bank Ltd. Stellenbosch

    1 month ago

    Default job background
    Accounting / Finance
    Description

    About the Role

    We are seeking energetic and self-motivated individuals who share our passion for service in the banking industry.

    Key Responsibilities

    • To ensure users within Capitec Bank are fully operational and supported through leading technical support teams and ensuring delivery on operational workload in line with SLA agreements.
    • To lead the delivery of technical/desktop support to users at Capitec Retail and Business Retail Centres and ensure that faulty equipment is repaired by suppliers according to SLA and standards.
    • Effectively lead the Technical Support team to contribute to business objectives by enabling engineers to meet agreed-set targets while focusing on internal client service and support.

    Requirements

    • Minimum 5 years' experience in a corporate technical support environment.
    • Experience of managing and leading people/teams, overseeing and validating work of others.
    • Experience in supporting executive management end-users.
    • 4 years' experience working with knowledge related to Microsoft and Apple hardware and software technology.
    • ITIL v4 Foundation and AWS Certification.
    • A relevant qualification in Information Technology - Technical Support or Information Technology - Computer Science.

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