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    • General Manager - Johannesburg - Marriott

    Marriott
    Marriott Johannesburg

    1 week ago

    Default job background
    Description

    Job Summary

    The primary strategic business leader oversees the property's operation, encompassing guest and employee satisfaction, human resources, financial performance, sales, and revenue generation. This leader verifies the implementation of service strategy and initiatives to meet or exceed guest expectations, increase profit, and enhance market share.

    Candidate Profile

    We seek a General Manager with:

    1. a valid Right to Work in South Africa (no visa sponsorship is provided)
    2. General Manager experience in limited or full-service properties
    3. willingness to work flexible hours, including weekends, holidays, and late nights
    4. property industry experience with progressive career growth and exceptional performance

    Business Strategy Development

    This leader stays current with industry trends, monitors competition strengths and weaknesses, explores new business opportunities, and develops business plans to maximize customer satisfaction, profitability, and market share.

    Sales and Marketing

    The Sales and Marketing team collaborates with this leader to develop revenue-generating strategies. Together, they identify new business leads, develop tailored sales approaches, and pursue leads to augment guest preference for the property.

    Talent Management and Organizational Capability

    This leader fosters a high-performance Executive Committee that strives for continuous improvement. They coach the committee, create learning opportunities, and develop plans for direct reports based on their strengths, development needs, and career aspirations.

    Business Information Analysis

    This leader reviews business data, analyzes changing market conditions, ensures the property operates within budgetary guidelines, and achieves profit margin goals.

    Employee and Labor Relations

    This leader treats employees fairly and with respect, builds rapport through open communication, and celebrates employee successes in public.

    Revenue Management

    This leader works with the Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives, and customer satisfaction.

    Owner Relations

    This leader builds strong rapport with property owners through proactive communication, keeps them informed of brand initiatives and guest experiences, and provides in-depth analysis of property performance.

    Customer and Public Relations Management

    This leader interacts with guests and customers to obtain feedback, recognizes outstanding employee service performance, and improves service delivery.

    Company/Brand Policy, Procedures, and Standards Compliance

    This leader verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards.

    Martriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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