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    • Service Delivery Manager - Pretoria - Ziyana Group

    Ziyana Group
    Ziyana Group Pretoria

    1 week ago

    Default job background
    Description

    Ziyana Group is a bespoke professional services provider offering future-focused business solutions and technology to our clients in Africa.

    We are committed to excellence, transformation, and impact as a 100% black-owned, majority women-led company.

    Service Delivery Manager

    This leadership role oversees operational departments within the business, ensuring smooth execution of service delivery. The CEO can focus on business development, strategic growth, and innovation.

    Main Responsibilities

    The Service Delivery Manager will lead, coordinate, and oversee key business divisions:

    • Learning & Development: Drive project execution for skills programmes, learnerships, leadership development, and digital training solutions.
    • Recruitment & Talent Sourcing: Ensure efficient talent acquisition, maintain a robust talent pipeline, and align recruitment strategies with client needs.
    • Tenders Department: Oversee end-to-end tender processes, ensuring compliance, quality assurance, and strategic positioning for business opportunities.
    • Organisational Design & Change Management: Implement OD frameworks, manage change initiatives, and enhance leadership development programmes for our clients.

    Your Role Includes

    This includes:

    • Operational Excellence: Streamline processes and improve efficiency across all service delivery areas.
    • Strategic Leadership: Align service delivery with the company's strategic goals, ensuring a high-performance culture.
    • Performance Management: Oversee departmental KPIs, ensuring each team meets targets and delivers client-centric solutions.
    • Stakeholder Engagement: Manage internal and external relationships, ensuring seamless collaboration and customer satisfaction.
    • Innovation & Growth: Integrate digital tools, automation, and new methodologies to enhance operational efficiency.
    • Risk & Compliance: Ensure adherence to legal, regulatory, and industry best practices.

    Requirements

    You must have:

    • A Degree in Business Administration, Operations Management, HR, or related field.
    • 5+ years of leadership experience in service delivery, operations, or project management.
    • Proven ability to manage multiple departments and drive performance excellence.
    • Strong knowledge of learning & development, recruitment, tendering, and organisational design.
    • Experience with business development, stakeholder management, and digital transformation is an advantage.

    You are:

    • A seasoned operations and service delivery leader with strong business acumen and leadership capabilities.
    • Passionate about driving efficiency, managing high-performing teams, and ensuring top-quality service delivery.
    • Able to balance strategic vision with hands-on execution, ensuring alignment between operations and the company's growth ambitions.
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Service delivery manager