Retail Operations Leader - Ladysmith, South Africa - Uni-Select Inc.

Description

We are seeking a dynamic individual for the role of Retail Operations Leader to join our enthusiastic team. The ideal candidate will be a proactive, customer-oriented professional with a background in the automotive aftermarket parts sector.

What We Offer:

• Competitive remuneration package
• Comprehensive benefits and employee support programs
• Generous employer contributions to retirement plans
• Full insurance coverage
• Discounts on automotive products for employees
• Opportunities for career advancement
• A vibrant work environment that fosters skill development

Key Responsibilities:

• Develop and implement strategic plans to boost store profitability, productivity, and efficiency, including resource allocation and budget management.
• Drive business growth by cultivating relationships with both new and existing clients.
• Oversee profit and loss management, ensuring sales growth and achievement of monthly, quarterly, and annual performance targets while identifying areas for improvement.
• Collaborate with internal teams to support marketing initiatives, sales promotions, and key campaigns.
• Ensure high service levels for customers, effectively resolving complaints and engaging with clients as necessary.
• Conduct monthly internal audits and participate in leadership audits of retail locations.
• Assess staffing needs based on store requirements and optimize payroll costs.
• Maintain stringent inventory controls to minimize product loss.
• Continuously seek and implement process enhancements to improve productivity and profitability.
• Oversee facility maintenance, adherence to standard operating procedures, and distribution logistics.
• Ensure cleanliness, safety, and compliance with health and environmental regulations in daily operations.
• Support the collection of accounts receivable from customers.
• Lead and develop a high-performing team through effective recruitment, training, and performance management.
• Mentor and retain a knowledgeable workforce.
• Ensure compliance with all relevant legislation and company policies.
• Promote a diverse range of products through various sales channels, including phone, email, and in-person interactions.
• Build industry knowledge to understand local market trends and customer needs, fostering strong community relationships.
• Schedule staff to meet business and customer demands.

Required Skills and Experience:

• Previous experience in retail management
• Strong business acumen, including familiarity with profit and loss statements and key performance indicators
• Proficiency in Microsoft Office Suite – Word, Excel, Outlook, PowerPoint
• Valid driver's license

About Us:

We are a prominent Canadian company, part of a larger group that is a leading provider of alternative vehicle collision replacement products and aftermarket parts. Our extensive network includes numerous auto parts stores and automotive service providers across Canada.

More than just a brand, we are a team of dedicated professionals. With a renewed vision and leadership, collaboration is central to our success.

Join us to be part of a growing organization and contribute to our ongoing achievements in the automotive sector.

We are an equal opportunity employer, celebrating diversity and committed to fostering an inclusive workplace for all employees.

Build your career with us!