Collections Advisor - Johannesburg, South Africa - FirstRand

FirstRand
FirstRand
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
About us, purpose, experience and qualifications


about us:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing


purpose:


  • Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer satisfied
    experience and qualifications:
  • Matric
  • NQF5 banking diploma (advantage)
  • English and one other language preferred
  • 1 year collections experience (could be gained through learnership)
    additional requirements:

responsibilities:


  • Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate
  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
  • Carry out collections processes within mandate, meeting SLA targets and quality standards
  • Comply with governance in terms of legislative and audit requirements
  • Manage personal development to increase own skills and competencies
More jobs from FirstRand
See all jobs of FirstRand