- Operational Leadership - Provide strategic direction to hotel and resort departments
- Guest Experience - Foster exceptional customer service and guest satisfaction
- Financial Management - Develop and manage annual budgets with leadership collaboration
- Sales & Marketing - Drive revenue and occupancy with sales and marketing team
- Human Resources - Conduct regular communication meetings, employee appraisals, and training programmes
- Quality Assurance - Ensure compliance with brand standards, industry regulations, and legal requirements
- Community Management - Build positive relationships with the local community
- Diploma or Degree in Hospitality Management or related field
- 3 years minimum of 4-star resort operations and leadership experience
- Strong financial acumen and budget management experience
- Able to drive revenue and improve operational efficiency
- In-depth knowledge of hotel management software and industry best practises
Assistant General Manager - Garden Route Mall - HR Genie
Description
Strategic Resort Operations Lead
Hartenbos Lagoon Resort is a serene getaway nestled along the tranquil Hartenbos River, boasting stunning lagoon views and a range of outdoor activities perfect for families and nature lovers alike.
As an organisation, we embrace 8 core values: reliability, empathy, sustainability, humanity, trust, dynamism, excellence, and joy. These values guide our decision-making and operational requirements.
Job Overview:
The Deputy Property Custodian plays a key role in ensuring resort success by overseeing operations, guest services, staff management, financial performance, and overall guest satisfaction.
Key Responsibilities:
Theoretical Knowledge:
We are looking for a highly skilled and experienced leader who embodies our core values and can drive resort success through strategic leadership, strong financial acumen, and exceptional guest service.