Customer Service Representative - Johannesburg - Recruitment Dynamix

Recruitment Dynamix Johannesburg

2 months ago

Description

The Customer Service Representative will be responsible for handling incoming calls and processing orders. This role is crucial in converting leads into sales, contributing significantly to the business success.

Key Responsibilities:

Receive Calls: Handle leads received through professionally nurturing potential customers.
Customer Engagement: Build rapport with potential customers to understand their needs and preferences, providing information on product options, features, and pricing.
Conversion Focus: Convert leads into sales.
Reporting: Provide regular updates and reports on lead conversions, customer feedback, and any challenges faced in the sales process.

Qualifications:

Education: High school diploma or equivalent.
Experience: Previous experience in a call centre or sales environment.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage customers effectively.
Sales Skills: Proven track record of achieving sales targets and converting leads into sales.
Problem-Solving: Strong problem-solving skills and the ability to handle objections and inquiries professionally.

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