Call Centre Agent I - Cape Town, South Africa - FirstRand

FirstRand
FirstRand
Verified Company
Cape Town, South Africa

5 days ago

Thabo Mthembu

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Thabo Mthembu

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Description
About us, purpose, experience and qualifications


about us:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing


purpose:


  • To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met

experience and qualifications:


  • Minimum Qualification
  • Grade 1
  • Preferred Qualification
  • Relevant Diploma
  • Experience 13 years Call Centre Agent Experience
  • Person must not be an unrehabilitated insolvent
    additional requirements:

responsibilities:


  • Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
  • Demonstrate teamwork as a valued team player
  • Assess own performance through seeking timely and clear feedback and request training where appropriate
  • Contribute to innovation by finding faster and more accurate ways of working
  • Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
  • Build and maintain stakeholder relationships
  • Address customer needs in order to meet or exceed customer expectations
  • Act responsibly with work related resources to contribute to cost containment
  • Resolve customer queries received through inbound calls
  • Answer inbound calls in the eBucks call centre to provide product and service information to customers
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