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Commercial Vehicle Service Manager - Germiston, South Africa - Bonafide Human Capital

Bonafide Human Capital

Verified Company

Germiston, South Africa

2 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Our well known
Commercial Dealer client based in
Germiston, Gauteng currently has a vacancy for a
Manager: Service area looking for a a strong person with leadership skills and who is passionate about ensuring good customer service within the workshop space

The
Manager:
Service reports directly to the
Dealer Principal.

Position Overview

The
Manager:

Service is responsible for developing and implementing service standards that will ensure excepetional customer service withing the service workshop.

Specific Role Responsibilities

To control resources at a level commensurate with profit requirements and enhanced customer relations.
To maximize departmental profitability through the sale of labour and associated products to franchise and nonfranchise customers.
Supervision of staff, management of performance, discipline and other staff management related functions.
Ensuring that the Service Department achieves budget objectives through daily, weekly and monthly monitoring and control of accounts, operating controls and composite figures.
To ensure efficient operation of the Service Department through efficient labour utilization, productivity and sales.
Ability to ensure excellence in customer service.
Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales

Qualifications and Experience