- Monitoring live dashboards and alert queues (N-able RMM or similar)
- Investigating and resolving incidents across servers, endpoints, and networks
- Working tickets end-to-end in a PSA system (HALO or similar)
- Managing patching profiles, remediation, and recurring alerts
- Managing AV/EDR alerts and remediation.
- Escalating clearly to senior L2/L3 or vendors when required
- Documenting work properly and handing over cleanly between shifts
- 3â5 years in an MSP or multi-tenant IT environment
- Hands-on experience with an RMM tool (N-able, Datto, Kaseya, NinjaOne, etc.)
- Experience working in a NOC or monitoring-driven environment
- Familiar with process and workflow automation, integration APIâs and alerting.
- Comfortable working with SLAs, priorities, and escalation paths
- Windows 10/11 and Windows Server (2012â2025)
- Active Directory (users, passwords, groups, permissions, GPO)
- Patch management and alert remediation
- PowerShell and scripting experience
- Competent Networking and Routing skills (DNS, DHCP, TCP/IP)
- Monitoring backups, AV/EDR alerts, and uptime
- Cyber Security alerts and investigations/escalations
- Working with system cloud controllers, Aruba, Cisco, Unifi
- Microsoft 365 / Azure AD (Entra ID)
- AI tools
- Process-driven and disciplined
- Calm under pressure when multiple alerts fire
- Strong documentation and communication habits
- Reliable and punctual (24/7 coverage matters)
- Team-oriented with a NOC mindset
- N-able or HALO PSA experience
- CompTIA N+, Microsoft, Cisco, Mikrotik, (BSc), (BIT or BSc IT) certifications
- Entra/Azure, Linux, and VoIP exposure
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Network Operations Engineer - Durban, KZN Kwazulu Natal - Q Info Tech

3 days ago
Description
Weâre an established Managed Service Provider running a structured, monitoring-driven NOC environment and weâre looking for a Network Operations Engineer (L2) to join our team.
This role is not an end user helpdesk. Itâs suited to someone who has already worked in an MSP or NOC, understands alert-based support, proactive system monitoring and is comfortable supporting multiple client environments using automation tools, processes, and SLAs.
Type: Full-time
Environment: 24/7 MSP NOC supporting Remote client sites
What Youâll Be Doing
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What Weâre Looking For
Experience
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Technical Skills
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How You Need to Work
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Nice-to-Have
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System Services Engineer Level 1: Operations
Only for registered members Durban North, KZN, South Africa
-
Senior Engineering Professional
Full time Only for registered members Durban
-
Manufacturing & Supply Chain Professional (Mid-Senior Level)
Full time Only for registered members Durban
-
Mechanical Engineer
Only for registered members Durban, KwaZulu-Natal
-
Manufacturing & Supply Chain Professional (Mid-Senior Level)
Only for registered members Durban
-
Boiler Engineer
Only for registered members Durban, KwaZulu-Natal
-
Mid-Senior Petrochemical Professionals
Full time Only for registered members Durban
-
Graduate Mechanical Engineer
Only for registered members Durban, KwaZulu-Natal
-
Process Engineer
Only for registered members Durban, KwaZulu-Natal
-
project engineer
Only for registered members Durban
-
Chemical Engineering Lecturer
Only for registered members Durban, KwaZulu-Natal
-
Production Engineer
Only for registered members Durban, South Africa
-
Operations Executive
Only for registered members Durban, KZN, South Africa
-
Boiler and Turbine Specialist
Only for registered members Durban, KwaZulu-Natal
-
Industrial Engineering Intern
Only for registered members Durban
-
Mechanical Engineering Intern
Only for registered members Durban
-
Senior Resident Engineer
Only for registered members Durban, KwaZulu-Natal
-
Lead Engineer
Only for registered members Durban, KwaZulu-Natal
-
Sales Engineer
Only for registered members Durban, KwaZulu-Natal
-
Industrial Engineer
Only for registered members Durban, KwaZulu-Natal