Installer Technical Support Agent - Lichtenburg, South Africa - Herotel

Herotel
Herotel
Verified Company
Lichtenburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Applications are invited for the
Installer Technical Support Agent position to be based in
Lichtenburg, North West.

PURPOSE OF THE ROLE:

Support Field Technicians daily with installations, callouts and surveys. Ensure a high level of quality workmanship by constant evaluation of info provided by the Technicians.


Key Performance Areas would include, but are not limited to:

  • Supply FTTH allocations to Installers.
  • Escalate any FTTH allocation issues and follow up until resolved.
  • Maintain all FTTH allocation records into the applicable systems.
  • Provide Wireless and Fibre installation data to Installers do installation planning.
  • Do WiFi planning for each applicable installation.
  • Approve installations according to signal specifications. Evaluate photos sent by Technicians from site for quality and advise accordingly.
  • Assist the Installers and Technicians with advanced troubleshooting where problems occur.
  • Assist the Installers and Technicians with advanced setups in the field during the install.
  • Advising Sales in quotations for large, complicated installations.
  • Ensure each installation is done according to the installation SOP provided.
  • Do quality control after each installation.
  • 12 years' experience in the following areas: Mikrotik, Ubiquiti, Cambium.
  • 2 years Field Technician experience.
  • Effective planning skills.
  • Good communication skills.
  • Good administrative capabilities.
  • Time managing skills.
  • Well disciplined.
  • Must be able to work under pressure.
  • Must be medically fit.
  • Must have a driver's license.
  • Adequate knowledge of RF protocols.
  • Adequate knowledge of Fibre.

Education Requirements:


  • Grade 12 or equivalent qualification at NQF Level
  • Specialized certifications would be an advantage.

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PLEASE NOTE:
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  • Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.
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