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  • Application Specialist- Laboratory - Gauteng - Ananzi

    Ananzi
    Ananzi Gauteng

    2 weeks ago

    Default job background
    Description

    Job Description

    The Application Specialist will use their healthcare, business, and InterSystems product knowledge to ensure that we contract and implement InterSystems TrakCare Lab Enterprise in a successful, standard, and timely manner.

    InterSystems TrakCare Lab Enterprise (TCLE) is an advanced and proven LIMS that enables our clients to meet all the major demands of modern clinical laboratories.

    With its sophisticated functionality for all of the departments within a laboratory (e.g. Hematology, Biochemistry, Blood Bank, Endocrinology, Microbiology, Cytology, Immunology, Histopathology, Serology, Virology, and Toxicology), TCLE delivers the benefits that are expected from a best-in-class LIMS, such as accurate results reporting, improved laboratory efficiency, better business management, and greater customer satisfaction.

    Key Responsibilities

    1. Discovery: Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality.
    2. Analyse customer processes: Identify gaps and possible solutions.
    3. Run Edition Proposed solution presentations with the customer.
    4. Launch Run Edition Customer Induction workshops.
    5. Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes.
    6. Propose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional Editions.
    7. Produce clear documentation (business requirements/maps, solution design document, validation scripts).
    8. Work with the customer to ensure early data collection information is gathered correctly and as per the schedule.
    9. Log any additional configuration through Edition change process and follow up with product team to close the configurations.
    10. Setup customer site configuration.
    11. Create validation scripts for verifying agreed configuration.
    12. Participate in validating the configured system based on solution design.
    13. Participate in validating the migrated data to ensure it works with the solution.
    14. Log errors following the standard corporate procedure.
    15. Support customer validation.
    16. Troubleshoot customer issues during implementation phases.
    17. Follow-up on test fixes and work with the Project Manager/Product Team to implement fix.
    18. Distinguish issues from change requests and log following standard corporate procedure.
    19. Document Handover Documentation for Support Adoption.
    20. Participate in Dry Run process.
    21. Prepare Train the trainer material.
    22. Conduct individual and group training, product demonstrations, and workshops as required.
    23. Train Customer Trainers on TrakCare functions as per customer solution.
    24. Provide on-site support to Customer Go-Live.
    25. Sustain Liaise with other InterSystems departments to resolve any remaining issues.
    26. Complete the support handover process.

    On-going Responsibilities

    Support colleagues and assist in spreading application knowledge. Maintain consistent and traceable documentation as required. Learn new functionalities available on the TrakCare product.

    Skills and Experience

    Essential:

    Excellent communication skills and experience of conducting customer training, workshops, and/or presentations. Excellent consultative skills ability to articulate and communicate ideas. Experience interacting directly with customers, including laboratory professionals and clinicians, and confidently delivering strong messaging. At least 3 years' experience working in healthcare and a good understanding of medical laboratory processes and accreditation standards. Experience implementing software solutions. Experience contributing to a multi-disciplined team. Experience with writing functional documents. Experience of business process mapping. Knowledge of Information Systems.

    Desirable:

    Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses. Experience with LIMS as integrated solution with EMR systems, or as standalone solution. Exposure to IT services in a customer-facing setting. Previous experience as an Application or Configuration Specialist. Previous experience of change management. Good computer skills. Experience conducting software testing. Experience in consulting on Laboratory Solutions.

    Education & Training

    Bachelor's degree or equivalent work experience. Medical Laboratory Technologist or other Laboratory Experience. Proficiency in English and one other language.


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