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- Ensure seamless support experiences for customers through exceptional service delivery.
- Cultivate trusted relationships with key clients by providing tailored solutions and proactive communication.
- Serve as the primary relationship manager for assigned clients, addressing their concerns and needs promptly.
- Maintain expertise across all functional areas of the team, including sales, collections, and customer care.
- Analyze metrics to identify service issues, determine root causes, and implement necessary changes.
- Collaborate with leaders from other service areas to promote best practices and drive continuous improvement.
- Develop and implement process improvements to enhance client satisfaction and collections experiences.
- Coordinate with other departments to ensure effective fulfillment of responsibilities.
- Foster open communication within the team and with clients, promoting a positive and productive work environment.
- Optimize team efficiency and productivity through effective management and resource allocation.
- Proficiency in call center software and metrics, with experience in staffing and scheduling.
- Ability to evaluate individual and team performance, setting goals to enhance efficiency and customer satisfaction.
- Leadership skills in driving departmental and organizational initiatives that align with operational goals.
- Experience in managing teams, with a focus on hiring, training, motivation, and engagement.
- Strong analytical and problem-solving abilities, with excellent organizational skills and prioritization capabilities.
- Ability to build and maintain trust with internal teams and clients, with proficiency in Microsoft Office applications and internet research.
- Experience in management, supervision, and performance management, with a strong track record of leadership and coaching.
Vice President - Johannesburg - Dash BPO South Africa (Pty) Ltd

Description
Vice President of Operations
We are seeking a seasoned professional with BPO experience, preferably from the banking industry. The ideal candidate should possess strong resilience and contribute significantly to business outcomes.
Duties & Responsibilities:
Knowledge, Skills, and Abilities:
Requirements:
This role requires a dynamic and experienced professional who can drive business growth and improve operational efficiency. If you meet these qualifications and are interested in this opportunity, please contact us to discuss further.
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