Community/ Brand Manager - Cape Town, South Africa - HotelJobs

HotelJobs

Verified Company

Cape Town, South Africa

5 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Become an architect of the luxury leisure experience within a vibrant community in Cape Town - building and maintaining a brand's community — both online and offline — and public perception of an exciting, innovative and fast developing leisure brand

Minimum Requirements:

Minimum of 2 years hospitality experience
Experience in Hosting events
Experience in brand building and management
Experience in a similar position will be advantageous

Skills:

Decisionmaking and problemsolving
Creative and critical thinking
Leadership
Time management
Networking skills
Excellent communication
Attention to detail
Coaching and mentoring

Main Requirements of the Position:

Develop and update customer value propositions for the club.
Drive membership signups through various communication and sales channels.
Implement return and retention strategies to keep members active.
Create strategic special offers and deliver direct marketing offers.
Maintain databases for regulars, VIPs, and DOT Sales & Marketing.
Collaborate with the Marketing & Sales team for key events and groups.
Execute sales and marketing strategies for membership growth and revenue generation.
Maintain database in OPERA.
Regularly clean and update databases.
Communicate events and special offers to members.
Manage member communications, renewals, and terminations.
Report and manage signon and sales performance.
Design and implement incentives for signon.
Attend member events and address member queries.
Ensure delivery standards meet member and property partner expectations.
Resolve escalated member queries and maintain good relationships.
Communicate community offers to new members.
Ensure overall wellbeing of members and property partners.
Address guest complaints within the department.
Ensure VIP guests receive appropriate greetings.
Upsell F&B, accommodation, and tourism services.
Maintain website updates and high service quality.
Monitor food service standards and handle food complaints.
Collaborate on events and aesthetics at partner suppliers
Engage in community initiatives and brand promotion.
Build relationships with stakeholders and seek growth opportunities.
Attend and participate in club events, tournaments, and meetings.
Ensure adherence to brand standards and a positive brand reputation.
Manage administration tasks, including handling guest opinions and complaints.
Evaluate public guest opinions on platforms like TripAdvisor.
Investigate and address guest complaints within the department.
Maintain accurate procedures and documentation for department staff.
Foster a welcoming and inclusive environment for members and guests.
Act as the primary point of contact for member inquiries, concerns, and feedback.
Lead the design team from concept to construction documentation.
Conduct onthejob training and coaching sessions.
Ensure recruitment procedures are followed for an efficient and skilled team.
Complete HR status forms and conduct timely probationary and performance reviews.
Maintain accurate attendance records and uphold uniform standards.
Ensure fair and equitable discipline is applied.
Further own knowledge of management methods and principles.
Be available for relief management and contribute to upgrading management standards and maintenance procedures.