- Coordinate all aspects of the guest journey, including cruise itineraries, shore experiences, pre- and post-travel arrangements, and accommodations.
- Provide luxury service to travel advisors and international guests through phone calls, video conferencing, email, and chat.
- Bolster relationships with the global sales organization and the travel advisor and guest communities.
- Develop expertise in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
- Offer feedback on customer support processes and suggest enhancements to improve quality and efficiency.
- Minimum 1 year of experience in a contact center, preferably in travel or luxury hospitality.
- Understand the importance of communication and diligence when dealing with luxury, international travelers.
- Fluency in oral and written English and Chinese; additional languages are an asset.
- Confidence in representing the brand via phone and video calls.
- Excellent listening and problem-solving skills.
- Cultural sensitivity when interacting with clients from diverse backgrounds.
- Proficiency in using IT systems daily, with knowledge of Versonix Seaware and Salesforce being advantageous.
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Chinese Speaking Centre Ambassador - Johannesburg - Isilumko Staffing (JHB)

Description
Role Overview:
This role is designed for individuals who are passionate about delivering exceptional guest experiences, working collaboratively in a dynamic team, and contributing to the growth of a start-up brand.
Job Description:
Key Responsibilities:
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Experience Centre Ambassador
Isilumko Staffing (JHB)- Johannesburg
-
Air Services Centre Ambassador
Isilumko Staffing (JHB)- Johannesburg
-
Experience Centre Ambassador – Japanese Speaking
Isilumko Staffing (JHB)- Johannesburg
-
Experience Centre Ambassador – Chinese Speaking
Isilumko Staffing (JHB)- Johannesburg
-
Experience Centre Ambassador – Air Services
Isilumko Staffing (JHB)- Johannesburg
-
Portuguese Speaking Experience Centre Ambassador
Isilumko Staffing (JHB)- Johannesburg
-
Life Telesales Consultant
Discovery- Johannesburg
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Bank DC Sales Consultant
Discovery- Johannesburg
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Locum (Part-time) Enrolled Nurse - Bedfordview
Part time Intercare Group- Sandton
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Service Consultant
AfroCentric Group- Roodepoort
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Customer Experience Ambassador
Customer Loyalty Consultants- Centurion