Chinese Speaking Centre Ambassador - Johannesburg - Isilumko Staffing (JHB)

    Isilumko Staffing (JHB)
    Isilumko Staffing (JHB) Johannesburg

    1 week ago

    Isilumko Staffing (JHB) background
    Description

    Role Overview:

    This role is designed for individuals who are passionate about delivering exceptional guest experiences, working collaboratively in a dynamic team, and contributing to the growth of a start-up brand.

    Job Description:

    • Coordinate all aspects of the guest journey, including cruise itineraries, shore experiences, pre- and post-travel arrangements, and accommodations.
    • Provide luxury service to travel advisors and international guests through phone calls, video conferencing, email, and chat.
    • Bolster relationships with the global sales organization and the travel advisor and guest communities.
    • Develop expertise in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
    • Offer feedback on customer support processes and suggest enhancements to improve quality and efficiency.

    Key Responsibilities:

    • Minimum 1 year of experience in a contact center, preferably in travel or luxury hospitality.
    • Understand the importance of communication and diligence when dealing with luxury, international travelers.
    • Fluency in oral and written English and Chinese; additional languages are an asset.
    • Confidence in representing the brand via phone and video calls.
    • Excellent listening and problem-solving skills.
    • Cultural sensitivity when interacting with clients from diverse backgrounds.
    • Proficiency in using IT systems daily, with knowledge of Versonix Seaware and Salesforce being advantageous.


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