CRM Analyst - Johannesburg, South Africa - Positive Switch

Positive Switch

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Provide ongoing analysis and implementation of required enhancements for CRM system/s.
Manage pipeline of CRM system requests
Provide CRM system support for all end users
Document and implement CRM system workflows
Monitor usage of key CRM system features
Create and manage Google reports using functions and pivots to be able to record data and build charts
Solid understanding of SSRS reports
Provide daily, weekly and monthly reporting to key stakeholders
Communicate with key stakeholders to update them on the status of projects
Maintain customer relationship through regular communication providing customer service
Analyse data and create reports that will help better understand clients
Analyse data to determine areas of improvement for current processes
Help customers develop strategies to improve use of CRM technology features to increase efficiency

Qualifications and Experience

Tertiary qualification essential (Degree / Diploma) in Business/Commerce or Science
3+ years experience working with data sets in MS Excel
3+ years experience in delivering projects in either a business analyst or project management role
3+ years experience working with a CRM system/s

Knowledge and Skills

Excellent analysis and problem solving abilities with regards to Communication, Technology, Customer Service, Problem Solving
Solid understanding of MS Excel capture & record data, building charts & graphs, use of excel formula functions, creating & utilizing pivot tables
Proficient with analytical and technical software
Proficient in using CRM software
Understanding of MS-Power BI tool and reports
Ability to explain complex processes and ideas
Proficient with software development life cycle
Proven track record in identifying and resolving customer issue