Operations Consultant - Hoedspruit - Bright Search Recruitment (Pty) Ltd

Description

About the Role

We are seeking a highly motivated and experienced Operations Coordinator to join our team. As an Operations Coordinator, you will play a key role in both organisational and direct delivery work.

Key Responsibilities

• Safety & Crisis Management
• Take a proactive approach to safety, ensuring that all activities comply with best practices, safety regulations, and Company safety standards.
• Support the Expedition Manager to develop and implement crisis management procedures, including first aid, emergency response, and evacuation protocols.
• Coordinate and control the day-to-day management of the crisis management plan and incident response as part of the Duty Manager team.
• Operational Logistics & Planning
• Oversee the coordination and smooth running of all Expedition operations, including training, logistics, schedules, transport, equipment, and food supplies at each point of Expedition.
• Work closely with the Expedition Manager to ensure all operational needs are planned and executed seamlessly throughout each phase.
• Create and review schedules, rotas, and logistical plans for each stage of Expedition, including training, Duty Manager, group numbers, overall Expedition plan, project changeovers, etc.
• Training
• Lead and oversee the delivery of training to staff, group leaders (Venturer Managers), and volunteers (Venturers).
• Create and adapt the training schedules, designing comprehensive training programmes which cover all required information.
• Review training and outcomes, and further refine the schedule and programme to adapt where gaps are found.
• Project Management
• Lead and oversee the delivery of community and environmental projects, ensuring they meet objectives and are aligned with the wider goals of Organisation.
• Support and work closely with colleagues in the running of trek and environmental projects.
• Collaborate with local stakeholders and partners to ensure success of all projects, distributing relevant updates and communications where needed.
• People Management
• Supervise and manage Venturers and Venturer Managers, providing leadership, guidance, and support throughout the expedition phases.
• Support, collaborate, and communicate with all staff to ensure a smooth and successful running of expedition, maintaining our high standards at all times.
• Foster a positive, inclusive, supportive environment for Venturers, Venturer Managers, and staff, ensuring that each participant feels valued, respected, and part of a cohesive team.

Person Specification

The Operations Coordinator will be a motivated all-rounder who can go from speaking to a group of Venturers in the middle of the bush, to discussing logistics and strategy in the office.

• A background in operations, project management, or a related field.
• Experience leading and managing groups.
• Implementing training for volunteers and staff members.
• Crisis Management experience, with the ability to handle multiple priorities and thrive in a fast-paced, high-energy environment.
• PASSIONATE about community and environmental development.

Essential Criteria

• Demonstrable experience in project management, such as managing community and environmental projects, including planning, execution, and evaluation.
• Strong understanding of health, safety, and crisis management protocols in outdoor or field environments.
• Proven experience in managing teams and working with volunteers or staff, with strong interpersonal and leadership skills.
• Extensive experience coordinating logistics for large-scale projects, including managing resources, suppliers, and budgets.
• Ability to think on your feet and solve complex problems in a challenging, fast-paced environment.
• Proficiency in using office technology and software, including Microsoft Office and SharePoint, particularly knowledge of Excel Spreadsheets.
• Fluent in English.
• Valid First Aid Qualification.
• A full South African drivers license and confidence to drive on a regular basis.
• Willingness to work flexible hours and take part in outdoor activities.
• Able to relocate for this live-in position.
• Police Clearance Check.
• Satisfactory References.

Desirable Skills & Experience

• Educated to university degree level, preferably in a relevant field (Operations, Tourism, etc.).
• Valid South African PDP Driving Licence.
• Tourism qualification or relevant training, e.g. FGASA.
• Previous experience in the tourism or volunteering sector, ideally in South Africa.
• Familiarity with social media management, including Instagram.
• Knowledge and passion for South African environments.
• Passion for Youth Development & Outdoor Activities.