Service Bookings: Administrator - Gauteng, Johannesburg, South Africa - Motus Holdings Limited

    Motus Holdings Limited
    Motus Holdings Limited Gauteng, Johannesburg, South Africa

    2 weeks ago

    Default job background
    Full time
    Description

    Motus Holdings Limited's job vacancy, Career and Recruitment

    Job title : Service Bookings: Administrator – Renault Bryanston jobs in Gauteng

    Job Location : Gauteng, Johannesburg

    Deadline : May 03, 2024

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    Specific Role Responsibilities

    Key Tasks:

  • Professionally meet and greet customers on arrival.
  • Answering calls
  • Scheduling bookings for customers bringing their vehicles in for service/ repair.
  • Contacting customers for campaigns and arranging bookings.
  • Preparing and circulating the planning list for the schedule of bookings for the following day to relevant stakeholders across the dealership.
  • Pre-print job cards for the next day's bookings.
  • Ensure that relevant processes that affect effective bookings and aftersales experience and results is followed.
  • Make booking for clients that parts have arrived so that they can be fitted.
  • Ensure that all other relevant processes are adhered to.
  • Provide callers with accurate information, taking care to always be knowledgeable and updated around changing information.
  • Effectively and professionally handling calls, including the accurate taking of messages and speedy relay thereof to relevant people.
  • Responsible for ensuring all documentation is accurately and professionally typed, stored and can be easily retrieved.
  • General administration duties as may be requested by management.
  • Phone clients and close tickets.
  • Update planning boards for next day bookings.

    Qualifications and Experience

    Experience Required:

  • 2+ years Bookings Clerk experience or Service Reception experience in a corporate, retail motor dealership environment.

    Qualifications Required:
  • Senior Certificate (Grade 12)

    Other Requirements:
  • Valid, endorsed driver's license
  • Computer literate (Office suite)
  • DMS system knowledge is required.

    Skills and Personal Attributes

    Essential competencies (essential for meeting nearly all job objectives):

  • Communication skills in English (read, write & speak). Multilingualism in other languages commonly spoken in the areas is highly desired.
  • Working with people, able to easily establish good relationships with stakeholders.
  • Administration skills
  • Ability to accurately record all relevant information.
  • Planning and organising
  • Stress Tolerant: Calm and composed under pressure, remains controlled in the face of pressure, complaints, or failure.
  • Customer service and management; ability to handle upset customers effectively.
  • Attention to detail
  • Initiative
  • Following instructions and procedures.

    Personal Attributes:
  • Self-motivated, trustworthy and highly responsible.
  • Friendly, approachable
  • Reliable
  • Flexible
  • Have lots of patience
  • Passion for the brand

    *Administrative / Management jobs in south africa
    *Service Bookings: Administrator – Renault Bryanston in Johannesburg