Head of Quality - Johannesburg, South Africa - Kaelo

Kaelo

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Company Description

About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.

Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description:

People Management
Managing resource capacity and cross skill growth opportunities. Developing and growing people, focusing on the teams core strengths and skills. Building and maintain a healthy talent pool for this business unit. Managing and maintaining an updated performance matrix, participating in regular people reviews

Reporting and Information Management
Ensuring data and information is maintained and accurate for the business unit and its functions. Ensuring that volumes and strategic objective targets are met for the assigned business functions.

Maintain data and information relevant to service and operations for the purpose of conducting analyses that influence service specific decision making.

Proficiency in financial analysis, being able to identify opportunities and the development of financially viable long-term service and operation plans

Client and Perception Management
Responsible for assessing, clarifying, and validating the client and intermediary needs on an ongoing basis, maintaining high client satisfaction ratings that are up to the business's standard

Best Practise and Continuous Improvement
Identifying opportunities by evaluating current business trends, best practise research and principles

Working closely with all business units to enhance and promote positive feedback loops and improvements

Works closely with all managers and teams coaching and mentoring the team's development and professional skills

Strategy
Management of the team's budgets, targets, performance objectives, standards and projects

Collaboration and Communication
Improve and drive cross-functional team collaboration through accurate and focused forms of communication

Quality Assurance Governance
Observe, receive, and otherwise obtain information from all relevant sources to audit and analyse

Design, support and maintain the standards that provide guidance and tools for the business to ensure our products and services consistently meet our customer's requirements, and that quality is consistently improved

Attend relevant business meetings to support the business and identify opportunities to improve

Monitor quality standards and support the business

Support and monitor knowledge and development models

Drive and support continuous improvement

Qualifications:

SPECIAL REQUIREMENTS

PERSON DETAILS:
WORK EXPERIENCE

REQUIRED
5+ years of Internal audit or Quality management experience

PREFERRED
People management experience

EDUCATION:

QUALIFICATIONS:
ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED
Relevant degree qualification

ISO 9001:2015 Auditor Transition Training

Certified Quality Auditor

PREFERRED
Quality Management Training

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED
Root cause analysis

Technical proficiency with an affinity to acquire new knowledge

Ability to analyse data and create and review processes

Excellent communication skills

A desire to help others achieve their best, detail orientated

PREFERRED
Lean six sigma

Sparx Enterprise Architect

Additional Information

PERSONAL ATTRIBUTES :
COMPETENCIES