- Customer Interaction: Handle incoming inquiries from customers regarding automotive products, services, and general information.
- Issue Resolution: Address and resolve customer complaints and issues promptly and professionally. Escalate complex issues to the appropriate department or management as needed.
- Product Knowledge: Maintain a thorough understanding of our automotive products, services, and promotions to provide accurate information and recommendations to customers.
- Order Processing: Assist with the processing of orders, including checking product availability, confirming details, and tracking shipments.
- Customer Records: Update and maintain customer records in our database, ensuring accuracy and confidentiality.
- Feedback Collection: Gather customer feedback and suggestions to help improve our products and services.
- Team Collaboration: Work closely with other departments, including sales, service, and parts, to address customer needs and ensure a seamless experience.
- Compliance: Adhere to company policies, procedures, and industry regulations in all customer interactions.
- Experience: Previous experience in a customer service role, preferably in the automotive industry, is a must.
- Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
- Problem-Solving: Strong problem-solving skills with the ability to handle challenging situations with a positive attitude.
- Technical Aptitude: Familiarity with automotive terminology and products is a plus. Ability to quickly learn and adapt to new systems and technologies.
- Organizational Skills: Strong organizational skills with attention to detail and the ability to manage multiple tasks efficiently.
- Customer Focus: Demonstrated commitment to providing exceptional customer service and building rapport with customers.
- Education: High school diploma or equivalent required. Additional certifications or training in customer service or automotive fields is a plus.
- Competitive salary
- Medical aid
- Pension fund
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Customer Service Representative - Automotive Industry - Kempton Park, South Africa - Jobs 4 All
Description
About Us
Jobs 4 All is a leading provider in the automotive trucking industry, dedicated to delivering exceptional service and support to our customers. We are committed to excellence and are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative.
Job Summary
As a Customer Service Representative, you will play a crucial role in ensuring a positive experience for our customers. You will be responsible for handling inquiries, resolving issues, and providing information about our automotive products and services. Your goal is to deliver high-quality service and build lasting relationships with our customers.
Key Responsibilities
Qualifications
Working Conditions
Office-based environment.
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