Operations Manager - Centurion, South Africa - Ram hand to hand couriers

Ram hand to hand couriers

Verified Company

Centurion, South Africa

3 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The Operations Manager is responsible for ensuring the smooth and efficient daily operations of his/her teams so that all incoming cargo is dispatched.

GENERAL REQUIREMENTS

Minimum of 3 years Supervisory / Management Experience
Computer Literacy
Excellent working knowledge of the RAM Management System
Good Knowledge of all the delivery procedures
Good understanding of the Handheld device & processes
Fluent in English (Read, Write and Speak)
Ability to interpret and write reports
Ability to manage your team's performance based on the performance data and reports available
Proficient on Microsoft Office
Excellent track record of leading and managing ± 20 people
Customer Centricity ability to liaise with customers as well as manage the customer experience
Driver's license and own transport
Fully Vaccinated

CRITICAL COMPETENCIES

Action orientated
Managing tasks
Building effective teams
Ability to direct team member's work
Ability to motivate team members to perform
Communication (listening)
Ability to effectively manage time
Detail orientated
Ability to embrace and adapt to change
Manage and resolve conflict
Approachability
Ability to keep composure under pressure

KEY PERFORMANCE AREAS

Vehicles are dispatched with handheld devices within the target period daily, on time and in accordance with service expectations.
Ensure couriers comply with the delivery of High Value parcels.
Oversee all recoveries.
Daily stock taking done with zero unaccounted stock and 100% stock balance.
Average consignments per vehicle are according to the targets set for the hub / team.
Deliveries are done according to the targets set for the hub (Non-Delivery %; First time delivery %; SLA and actions per hour)
Adequate quality control procedures for POD bag receiving and POD scanning as well as 100% correct documentation brought back by couriers.
Manage the number of consignments in hub more than 5 business days.
Collections are completed timeously on days 0 and
Maintain a customer satisfaction score above 3 over 95%.
Ensure driver behaviour scores are maintained above 90%.
Effective People Management practices (onboarding, performance management, employee engagement, culture, training, communication, time and attendance, and discipline) of all direct reports including ops officers.
Reporting and analysis. Ability to identify & resolve problems
Safe keeping of customer stock and adhering to all security related protocols.
Manage the service experience of receivers
Fleet of vehicles are cleaned and roadworthy at all times
Compliance with Health and Safety requirements, Internal Audit and Enacted Laws