Hotel Cleanliness Expert - Cape Town, South Africa - Marriott International, Inc

Marriott International, Inc

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Job Number

Job Category Housekeeping & Laundry

Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Function
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique.

Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel.

They are empowered to move about their space and do what needs to be done.

Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.

No matter what position you are in, there are a few things that are critical to success - ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts - to get it right for our guests and our business each and every time.

Required Experience & Qualifications
years' experience in Housekeeping in a 4 or 5-Star Hotel

Professional disposition
Ability to speak, read and write in the English language
Good communication skills
Ability to work without supervision
Customer and Service Delivery focused
Ability to perform physically challenging tasks
Ensure uniform, personal appearance and hygiene is clean and professional at all times
Be able to work within a team
Attention to detail pertaining to area of responsibility
Required to work rostered shifts and irregular hours as per operational requirements
Flexible working hours as well as available to work weekends and public holidays as per operational requirements

Key Responsibilities

Perform cleaning and related functions within the housekeeping department
Respond promptly to requests from guests and other departments.
Access to guest rooms whilst complying with required policies and procedures
Fill cart with supplies and transport cart to assigned area.
Replace guest amenities and supplies in rooms.
Replace dirty linens with clean items and make beds.
Clean bathrooms.
Remove trash, dirty linen, and room service items.
Check that all appliances are present in the room and in working order.
Straighten desk items, furniture, and appliances.
Dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests' service needs.
You need to be able to push and pull a loaded housekeeping cart and other workrelated equipment over sloping and uneven surfaces.
Perform duties within the housekeeping department as and when required.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.

We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road.

Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.

If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.