Call Centre Operator - Pretoria, South Africa - Oakley Group
1 week ago
Description
Job description
The Call Centre operates 24/7/365.
The Call Centre Operator will be mainly responsible for, but additional tasks may be assigned:
Breakdowns
Drivers will lock calls for any breakdowns or mechanical problems on the truck or trailer with the call centre.
The Call Centre Operator will be responsible to arrange with the appropriate truck dealership to repair the truck or to do the maintenance work.
In the event of a breakdown on a trailer the Call Centre Operator will arrange for an approved service provider to do the repairs.
The Call Centre Operator will provide regular feedback to the respective fleet controller on the status of repairs.The Call Centre Operator will complete the breakdown book with all relevant information and ensure the admin person has the book first thing in the morning (07h30) in order to compile the breakdown report.
In the event where the Call Centre Operator is unsure about a repair or service provider he will immediately liaise with the Technical Manager or Foreman to seek clarity.
Diesel
The call Centre Operator will be responsible to direct drivers where to fill with diesel at approved diesel filling stations when the drivers call/sms in to seek approval.
Capture the fleet number, liters, date and time and kilometers on the system.
Capturing of loads on system
The Call Centre Operator will be responsible to capture the client from, client to, departure time, load mass and departing kilometers of each truck loading at a client.
Capture the arrival time at the client for offloading and entering against the open load the offloading kilometres, time and load mass.
Journey management, including sleep plans
Inform the Fleet Controller of any driver deviations from designated routes, delays or alike. Ensure that drivers follow designated sleep plans and inform Fleet Controller of any deviations. Call drivers to ensure that they are awake and ready to depart.(as per sleep plan).
In the event of an incident (accident or hijacking) the operator must initiate the relevant recovery protocols.
Issuing and Management of Pool Vehicle
Managing the request and booking of pool vehicles. Conducting pre
- and post-trip inspections and report any damages or alike to Technical Manager.
REQUIREMENTS:
- Gr 12 or equivalent (required)
- Diploma or similar in Logistics or Transport Management (advantage)
- 23 years' experience in similar position within the logistics & transport industry
- English (must), Afrikaans (desired) and other official language (advantage)
- Willing to work shifts and/or on weekends.
Job Types:
Full-time, Permanent
Salary:
R10, R13,000.00 per month
Ability to commute/relocate:
- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)
Education:
- High School (matric) (required)
Experience:
- Call Centre (Logistics): 2 years (required)
Language:
- English (required)
- Afrikaans (preferred)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
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