Junior Fla za - Cape Town, South Africa - Computacenter

Computacenter

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Junior FLA_ZA:

Location:
Cape Town |
Job-ID: |
Contract type: Permanent |
Business Unit: GSD

Description:
To systematically handle tasks required for a variety of different internal or external requests.

Requirements:

ESSENTIAL QUALIFICATIONS:

Matric Education
ITIL Foundations
Good communication skills
Ability to work under pressure / in a pressurized environment
Ability to address and resolve problems when they arise
Time management and organization skills prioritizing own workload
Team working
Customer care skills ability to listen to and understand the customer's needs
Able to work on own initiative
Good understanding of operating systems (e.g., Windows 10, Windows 7)
Good knowledge of PC hardware & software configuration
Understanding of Call Management systems

BENEFICIAL QUALIFICATIONS:

Technical qualification (e.g. MCSE, CNE, CNA)
A+
N+
Demonstrable LAN Admin experience in similar environment
Good understanding of LAN OS (e.g., Active Directory, Windows 10 & Windows 7)
Good understanding of LAN Architecture & Cabling Topologies
Good understanding of network protocols & WAN architecture

Technical 60%

Carry out Server and Workstation based admin, which will typically include work with Shares, Permissions, DHCP, Account Profiles, Restores, Requests
Alert the Service Desk of any Server / Network failures or potential failures
Monitor server and network capacities, ensuring critical thresholds are not exceeded

People Management 15%

Communicate all progress of requests to customers.
Escalate any issues or problems to the Customer Service Desk and Computacenter Line Manager, as appropriate.
Provide statistical reports the SDM / Ops Manager on daily/weekly/monthly basis or adhoc basis if appropriate
Escalate potential service issues, where appropriate.
Provide cover for other service analysts in their absence.

Administration 25%

Administer and track all new requests/server requests/installs on the Call management system, owning the request from receipt to completion.
Continually monitor the outstanding workload on the call management system to ensure a request is being progressed effectively and towards completion.
Provide documentation for addition to the site procedures file on all Network Administration tasks
Ensure that outstanding requests are kept within acceptable levels.
Accurately complete Computacenter forms (holidays, training, sickness etc)
Attend Team and Sector meetings

Current information for our applicants

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy.

We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We're growing. We're hiring. We encourage. We empower. We support.
winningtogether #peoplematter