Hotel Duty Manager - Constantia, South Africa - The Liz McGrath Collection

The Liz McGrath Collection

Verified Company

Constantia, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The purpose of the position is to communicate with all guests at the property and to provide effective leadership through professional management and encouragement of all subordinates.

Minimum Experience and Qualification Required:

Grade 1
Post matric hotel school qualification would be advantageous

years' experience in a 5-star hotel or similar environment

Computer literacy
Opera Knowledge
Previous leadership role
Excellent communication skills
High level of English proficiency
Ability to plan
Ability to train and develop a team
Must be motivated, enthusiastic, and energetic
Must be a team player, with a positive attitude
Must be willing to work shifts
Must be able to work under pressur
Own transport preferable

Key Objectives:

To manage and oversee the daily operations in the hotel,
Maintaining the required operating and service standard,
Handling and resolving guest queries and complaints,
Guest comment management,
A high level of leadership and motivational skills,
Must be trustworthy and able to work with the hotel and guest money,
Handle guest inquiries in a professional and effective manner,
Ensure knowledge of hotel room categories and layout of the property,
Ensure knowledge of different offerings at the property,
Assisting in the management of guest accounts:
Operate the hotel's

Property Management System:
OPERA,

Check guest in upon arrival and check them out upon departure,
Operate the switchboard and direct calls,
Restaurant bookings and hotel reservations
Assisting in the daily operations in the Food and Beverage department during meal periods,
Liaise effectively between departments.

Job Types:
Full-time, Permanent

Experience:

Star Hotel: 3 years (required)