Account Manager - Cape Town, South Africa - Ticketpro

Description

About Ticketpro:

Ticketpro is South Africas leading ticketing platform, dedicated to revolutionizing the way people experience events and entertainment. We provide innovative solutions for event organizers to sell tickets, manage events, and engage with attendees. As we continue to grow, were seeking a talented and proactive Account Manager to join our team and drive success for our clients.

Role Overview:

As an Account Manager at Ticketpro, youll be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and success with our platform. Youll serve as the primary point of contact for clients, understanding their needs, and providing strategic guidance to help them achieve their goals. If youre a proactive and customer-focused professional with a passion for delivering exceptional service, we want you on our team

Key Responsibilities:

• Build and maintain strong, long-lasting relationships with clients, acting as their trusted advisor and advocate.
  
• Understand clients business objectives and challenges, and provide strategic guidance and support to help them achieve success.
  
• Identify opportunities for upselling and cross-selling additional products and services to existing clients.
  
• Develop account plans and strategies to maximize client retention and satisfaction.
  
• Provide ongoing support and training to clients, helping them navigate the Ticketpro platform and troubleshoot any issues or challenges.
  
• Act as a liaison between clients and internal teams, advocating for client needs and priorities.
  
• Monitor client performance metrics and KPIs, providing regular reports and analysis to track progress and identify areas for improvement.
  
• Collaborate with internal teams to address any issues or concerns raised by clients and ensure timely resolution.
  

Requirements

• Bachelors degree in business, marketing, or a related field.
  
• Proven experience in account management or a similar client-facing role, preferably in the technology or entertainment industry.
  
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
  
• Strong problem-solving and negotiation skills, with a proactive and solution-oriented mindset.
  
• Detail-oriented with a commitment to delivering high-quality service and results.
  

Benefits

• Competitive salary and benefits package.
  
• Opportunity to work with a dynamic and innovative team in a fast-paced environment.
  
• Access to exclusive events and entertainment perks.
  
• Career growth and development opportunities within Ticketpro.
  

Join Ticketpro and be part of a team thats shaping the future of event and entertainment ticketing in South Africa