Description

Nedbank Process Improvement Specialist

Nedbank is seeking a skilled Process Improvement Specialist to join our team. As a key member of our process improvement team, you will work closely with business stakeholders to identify areas for improvement and develop solutions to enhance business processes.

Job Responsibilities

• Define the scope and estimations for process initiatives
• Plan process deliverables based on relevant project delivery methods
• Work with business stakeholders to prioritize process work
• Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope, and time
• Conduct As Is and To Be discovery, analysis, and design using relevant analysis techniques
• Engage with business on strategic initiatives that require process improvement
• Consult with senior stakeholders across clusters
• Build business cases to demonstrate business value and calculate ROI for business stakeholders
• Define and analyze value chains (cross-functional process mapping) and link business strategy to process architecture
• Define the process end-to-end view (Operating model)
• Understand process improvement and Enterprise Architecture frameworks
• Understand advanced process measurement (tying value chain processes to corporate performance metrics)
• Design and develop process measurement analytics and collaborate on the construction of analytics tools
• Evaluate benefit realization for successful implementation of processes
• Understand process and workflow streamlining, problem resolution, change management, and relevant BPMS tool use
• Develop communication plans to facilitate planned changes
• Develop mitigation strategies for cross-organizational impacts for process improvement projects
• Use BPM-related tools, including project planning and tracking
• Understand how BPMS and RPA tools are used for process automation
• Manage the capture of information in BPM tools and review models for compliance with standards
• Work with data architects to define data flow, data transformation, interface needs, and sources for all information
• Understand big data concepts and how they will be used for research, customer experience management, and information mining
• Understand current and emerging technology landscape and how it can be used in the BPM context
• Understand regulatory and compliance drivers for the business within their customer domain
• Apply Nedbank process methods and practices on process initiatives
• Understand required risk controls within the risk appetite within their customer domain

Requirements

• Advanced Diplomas/National 1st Degrees

Preferred Qualifications

Computer Science/Information Systems/Industrial Engineering/Business Degree/NQF 7

Essential Certifications

Preferred Certifications

LEAN/SIX SIGMA - Yellow belt/CBPP/Business Analysis

Experience

7-10 years of experience, with 3-5 years of managerial experience

Demonstrated proficiency in BPM, Change Management, and other methods that are part of a collaborative team

Demonstrated leadership on small-to-medium process and performance improvement engagements

Technical/Professional Knowledge

• Business principles
• Principles of project management
• Relevant regulatory knowledge
• Management information and reporting principles, tools, and mechanisms
• Presentation Skills
• System Development Life cycle (SDLC)
• Functions specific policies, procedures, and systems knowledge
• Modelling-EPC/BPMN/UML
• Process Measurements
• Analysis
• Business consulting and facilitation skills
• People Skills
• Client-focused process Design
• Process management Principles
• Business consulting and facilitation

Behavioural Competencies

• Decision Making
• Facilitating Change
• Influencing
• Continuous Improvement
• Building Partnerships
• Customer Orientation