Customer Service Intern - Johannesburg, South Africa - Danfoss

Danfoss

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Requisition ID:

Job Location(s): Johannesburg, ZADanfoss is seeking an enthusiastic Customer Service Intern for a 12-month internship opportunity to establish and maintain good relationships with customers in Africa on behalf of the company by taking complete responsibility for each customer account as assigned.

If you are a pro-active self-starter with a passion to learn, then Danfoss gives you the freedom to do so.

Responsibilities:

Responsibilities for this position include but are not limited to the following.

Inbound calls from customers with various questions and inquiries about Danfoss's products and services.
Collaborating with other sales, transportation, fulfillment, and warehouse teams to ensure that we are delivering on our customer's expectations.
Conducting analysis of a customer's forecast, trends in orders, and contract details to ensure we are staying ahead of their needs.
Supporting fellow Customer Service team members, as needed, to ensure the team can achieve annual goals.
Ensuring accuracy of logistics documentation and ensuring that our customers have all the documents that they need.

Background & Skills:

A Matric Certificate.
A maximum of 2 years' Call Center or Client facing experience.
Exposure to logistics operations an added advantage.
Exposure to an ERP system would be beneficial.
Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem solving and time management skills.
Sensitive to customers' needs and able to create good dialog with customers.

Employee Benefits:

We are excited to offer you the following benefits with your employment:

Communication package
Opportunity to join Employee Resource Groups
State of the art virtual work environment
Employee Referral Program

Danfoss - Engineering Tomorrow:

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow.

No transformation has ever been started without a group of passionate, dedicated and empowered people.

We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business.

To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are.

It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933.

Danfoss is family-owned, employing more than people, serving customers in more than 100 countries through a global footprint of 95 factories.