- Develop and maintain strong relationships with clients and stakeholders, ensuring a deep understanding of their needs and expectations.
- Oversee the development and maintenance of core accounts, driving revenue growth and profitability.
- Act as the executive sponsor for core accounts, providing strategic input and involvement.
- Manage the financial performance of the Service Line, including budgeting and contract negotiations.
- Drive year-on-year growth in operating profit and achieve absolute gross margin targets.
- Define and lead the team to meet key performance metrics and targets.
- Develop and articulate a vision for the Innovation business direction and goals.
- Create a high-performance culture, engaging, developing, and retaining top talent.
- Ensure Ipsos Values are embedded in all aspects of the business.
- Establish a culture of innovation and entrepreneurship.
- Build and maintain strong relationships with direct reports.
- Develop and implement strategies to raise the profile of Ipsos.
- Enhance people management skills amongst all leaders.
- Education: A degree or diploma in Marketing, Psychology, Sociology, Statistics, Economics, or Business is essential.
- Experience: Minimum 10 years in research, with 5 years in IUU experience.
- Client relationship management and stakeholder management.
- Business management and talent leadership.
- Market Research expertise and methods expertise in the Service Line.
- Strong client industry knowledge and familiarity with other Service Lines.
- Analytical skills and ability to manage issues and crises.
- Risk management and strategic thinking.
- Effective communication and team spirit.
- Client-centricity and ability to work in an international environment.
- English fluency.
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Service Line Lead - Johannesburg, South Africa - Ipsos
Description
Lead a team of innovators to drive growth and profitability in the Service Line, fostering a culture of entrepreneurship and excellence.
Key Responsibilities:
Knowledge and Skills:
Additional Requirements:
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