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  • Customer Care Agent (JB5109) - Johannesburg - Kontak Recruitment

    Kontak Recruitment
    Kontak Recruitment Johannesburg

    5 days ago

    kontak recruitment background
    Description

    Customer Care Agent

    We are seeking a skilled Customer Care Agent to join our team. This role requires strong administrative skills and a solid background in customer service.

    Key Responsibilities:

    • Manage customer concerns via email and phone, ensuring timely resolutions.
    • Handle and resolve customer complaints and vehicle comebacks.
    • Maintain accurate customer records and update CRM systems with relevant details.
    • Collaborate with service advisors, workshop teams, and sales departments to ensure customer concerns are addressed effectively.

    Requirements:

    • Strong administrative skills.
    • Previous call centre experience, specifically handling customer complaints and queries.
    • Experience managing vehicle comebacks and after-sales service, preferably within the automotive industry.
    • Excellent communication skills (verbal and email).
    • Proficiency in MS Office & CRM software.

    About Us:

    Kontak Recruitment is an equal opportunities employer, welcoming applications from all backgrounds. We prioritize fair assessment and only contact shortlisted candidates due to volume.


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