Retail Store Manager - Cape Town, South Africa - Zeitz Museum of Contemporary Art Africa
1 week ago
Description
Background
Zeitz Museum of Contemporary Art Africa (Zeitz MOCAA) is a not-for-profit institution that exhibits, collects, preserves and researches contemporary art from Africa and its diaspora; conceives and hosts international exhibitions; develops supporting educational, discursive and enriching programmes; encourages intercultural understanding; and strives for access for all.
The institution also includes the Centre for Art Education, the Centre for the Moving Image, and a Project Space for emerging artists.
It opened to the public in September 2017.Key Responsibilities
Reporting to the Retail Partner to the museum, the main purpose of the Store Manager is to ensure that all targets and objectives are achieved through the smooth running of the daily operations of the retail store.
To maintain and ensure a visitor centric approach throughout the store by providing a friendly, vibrant, safe experience for all customers and staff.
Retail Store Operations Management
- Manage the stores daily operations to align with the museum mission, ethics and agenda
- Conduct daily meetings with the team for daily operations preparation
- Develop strong communication and line reporting procedures
- Provide strategic input into range by making suggestions for new lines / mark downs etc.
- Perform full management of online orders
- Engage and liaise with customers, suppliers and couriers
- Fulfill orders and ensure deliveries take place
- First port of call for problem solving, troubleshoot all IT related issues to relevant department
People Resource Management
- Maintain an overall good working environment with a dynamic team
- Maintain mínimal staff turnover
- Ensure issues raised by staff in meetings are addressed strategically to head office / managers
- Enforce the code of conduct consistently and fairly
- Notify head office of Employee Relation aspects and participate in disciplinary process as required
- Manage ongoing proactive recruitment as per set standards and procedures
- Prepare and submit monthly payroll report
- Manage the full petty cash function for the store
- Provide assistance with the roster preparation and submit to head office
- Manage mínimal shift changes if required to ensure sufficient staff cover in store
Stock Maintenance and Shrinkage
- Ensure accurate daily and full stock takes and ringing up of sales
- Conduct training on operating procedures with team
- Accurate receipts and returns from/to suppliers and warehouse
- Maintain shrinkage <0.25% and proactively investigate / review footage / liaise with head office to eliminate areas of loss / thieving etc.
- Investigate suspicious activity with head office
- Ensure neat and tidy merchandise displays in accordance with brand standards
- Ensure all prices are correct at time of display and that all items are priced
- Maintain excellent store cleanliness and hygiene and ensure daily planner and checklists are completed
What you will need to be successful in this role
Qualifications and Experience
- Relevant degree/diploma or certificate related to retail
- Minimum of 2 years of relevant experience in Customer Service and Sales environment
- Experience in Hospitality and Tourism, or similar industry
- 2 years' experience in managing a team
- Must be willing to work weekends, public holidays and after hours when required
Key Skills and Competencies
- Strong administration and coordination skills, with a methodical approach and attention to detail
- Excellent verbal and written communication skills to communicate effectively with internal and external stakeholders at all levels
- Ability to work independently and deliver work within the agreed time frames
- Effective, high level of complex problemsolving skills
- People Management and knowledge on how to manage personalities
- Analytical Thinker, examining the information, collecting the facts
- Teamwork the nature of the job is very reliant on relationships built interdepartmental which includes but is not limited to own team that you are managing
- Responsibility, trustworthiness and ethics
- Decision making and problem solving skills
- Leadership
- Always be professional and lead by example
- Customer Service retail environment is extremely reliant on relationships built with customers and services offered
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