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    • Supervisor, Operations - East London - DSV - Global Transport and Logistics

    DSV - Global Transport and Logistics
    DSV - Global Transport and Logistics East London

    1 month ago

    Default job background
    Description

    DSV Global Transport and Logistics

    In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics.

    We add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods.

    Our reach is global yet our presence is local and close to our customers.

    SUMMARY

    The Supervisor, Operations role ensures operations are managed in accordance with DSV Standards and Policies and Procedures as well as the DSV strategy, goals and initiatives.

    Key Responsibilities:

    • Full accountability and supervision of the operation
    • Planning and dispatching of loads, including allocating Drivers to relevant routes
    • Vehicle and Load tracking
    • Managing the PO processing as well as Driver debriefing
    • Monitoring fuel and Driver overtime costs as well as ensuring vehicles are maintained and serviced
    • Ensuring clients' needs and expectations are consistently achieved performance metric targets
    • Delivering on client and internal requirements
    • Customer dissatisfaction process, analyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions
    • Firm and consistent approach to ongoing performance measurement and management of team
    • Resolution of all IR issues in conjunction with HR
    • Coaching and mentoring of team to achieve client objectives

    Requirements:

    • Completed Matric / Grade 12
    • Logistics Warehouse Management or equivalent an added advantage

    Computer Skills:

    • MS Excel Intermediate
    • Transport tracking systems exposure

    Experience and Education:

    • At least 3 years logistics experience, specifically focused on Road Transportation and dealing with refrigerated cooling trucks
    • Prior Team Leader or Supervisory experience
    • Experience in planning and allocation of loads as well as follow-ups and tracking
    • Experience in capturing PODs and debriefing of Drivers
    • Experience in monitoring costs and overtime
    • Experience in Driver and Vehicle management
    • Excellent communication and relationship building skills
    • Ability to work under pressure and multi-tasking
    • Knowledge and understanding of the Healthcare QMS
    • Coaching and mentoring skills

    Due to the high volume of applications received, only shortlisted candidates will be contacted.

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