Team Leader Coach - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Discovery Health
Function:Client Service
Date:10 Aug 2023
Corporate Services - Team Leader Coach

Key Purpose

To manage, guide and coach a team of consultants to provide excellent service deliver and quality through Sasolmed Service Standards.

Key Outputs

Manage a team of 1214 staff members

Develop, coach and motivate the Corporate Team to excel in performance and service delivery
Responsible for the performance management of staff
Build the team and identify talent
Ensure that the service levels are maintained
Handle the administrative functions required
Identify quality issues and take corrective steps by actioning quality trends
Responsible for doing call assessments and resolving escalated calls
Relationship building with internal and external clients to achieve objectives
Quality audits on all information captured on DNA
Available to work overtime when required

Competencies

Behavioral Competencies

Behavioral

Deciding and initiating action
Persuading and Influencing
Planning and Organizing
Delivering Results through others
Integrity and trust
Analytical Ability
Diversity Management
Adapting and Responding to Change
Strategic Thinking
Achieving personal work goals
Written Communication

Knowledge

Discovery Health systems

Function specific experience

Skills

Time Management

Verbal and written communication
Numeric

Qualifications & Experience

Essential

Matric

Intermediate MS Office Knowledge
Minimum 12 months customer service experience

Advantageous

Relevant tertiary qualification
EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.