Assistant Property Manager - Cape Town, South Africa - Time Personnel

Time Personnel

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

REQUIREMENTS

Grade 12,
relevant qualifications advantageous
Proven record of previous experience within property management industry advantageous
Experience the property management system required
Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents
Strong attention to detail and work to stick deadlines in a varied, demanding role
Demonstrable experience and ability to use Microsoft Word and Excel
Experience in managing your own time and duties while working remotely
Able to show an understanding and commitment to good customer care
Selfmotivated, with high energy and enthusiasm
Pragmatic, creative approach to problemsolving, with emphasis on fast and practical solutions
Working hours
9 am to 6 pm Monday to Friday

DUTIES

Dealing with clients' daytoday issues in a quick and efficient manner in line with industry guidance and best practice
Providing proactive and reactive management of the portfolio
Assisting with handover documents and saving documents electronically on system
Updating checklist/spreadsheets of handover information received
Assisting with handover forms/block asset info and document management preparing for handover to the new Property Manager once the block is set up
Checking documents such as insurances to ensure, that they are not outdated, and that company has current policy documents in place
Checking if company acts as Co-Sec for the Client and if so, request an authorisation code and provide an update to the Director of Finance
Assisting clients with service charge and ground rent queries
Keeping key register of keys received and requests from previous agent/client
Assisting with a budget set up for a new block
Updating the system with contact details once contact sheets are returned
Typing up meeting minutes, updating certain tickets once task completed
Drafting communications for new blocks, all notices and letters regarding important information relating to works etc.
Covering Line Manager/team members workload while they are on annual or sick leave
Providing regular updates to clients
Assisting in new block setup on inhouse systems, maintaining updated contact info
Looking after the administrative side of each block in your portfolio
Attending client meetings online and assisting the Onboarding Manager, whether within normal working hours or by agreement out of hours
Ensuring all the blocks in the portfolio are efficiently managed and maintained
Working closely with all departments across the Company
Supporting Line Manager in managing relationships with all parties and issues reported
Providing HR with contact details to the previous management agent before transfer
Following internal processes (e.g., key request process, transfer)