Support Technician - Gauteng, Randburg, South Africa - Altron Bytes Systems Integration

Description

Altron Bytes Systems Integration's job vacancy, Career and Recruitment

Job title : Support Technician (L2) – Altron Systems Integration Randburg jobs in Gauteng

Job Location : Gauteng, Randburg

Deadline : 18-May-24

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Job Function:

Ensure that contracted customer Service Level Agreements are met (resolved)

To ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA

To ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride)

Ensure that calls are checked and updated with the latest updates until call closure

To ensure a minimum of 98% customer satisfaction feedback rating monthly with external contracted Customers and action to position SLA and satisfaction measurement for internal support.

Basic AD user account Administration (Account lockouts, OU Memberships)

To Backup Engineers for customers and support staff

To assist with Smart Hands Onsite when required

3G and APN configuration

Printer support and maintenance

Manage requests/call logged to Vendors and 3rd Parties

To ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users

To ensure adherence to all Altron Bytes SI processes, policies, and procedures as per prescribed compliance

To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework

Educational Requirements:

National Diploma in Information Technology

CompTIA Network+-CompTIA

Experience required:

3+ years relevant experience

Education

National Certificate Level 4 (N4) / Grade 12 (Required)

*ICT jobs in south africa
*Support Technician (L2) – Altron Systems Integration Randburg in Randburg