Service Desk Technician - Johannesburg, South Africa - Platinum HR

Description

• Remote troubleshooting of problematic systems, devices, and services.
• Communication with customer.
• Escalation of on-site support requests.
• Assist in replacement and upgrading of existing IT equipment including data transfer and replacement of hard disks, memory, etc.
• Assist with general systems support and housekeeping tasks.
• Assist with remote support calls, incident logging, and incident resolution and prioritize calls per defined Service Level Agreements.
• Due to the flexible nature of the company, you will in addition be required to attend to specific tasks as circumstances require.
• Strong knowledge of IP Networking and fault finding.
• Installation and maintenance of wireless network systems.
• Setup and configure switches including doing fault finding on switch failures.
• Installation, setup, and configuration of wireless networks.
• Troubleshoot Wi-Fi problems.
• Installing network and server equipment onsite.
• Performing necessary upgrades to network infrastructure.
• Fiber installation, splicing and testing.
• Upgrading of end-of-life systems.
• Updating of task management system requests and completion of tasks within SLA limits.
• AD/0365 administration.
• Site internet connectivity - investigation and diagnostics.
• SQL and PowerBI skills (Advantageous)
• Mining experience (Advantageous)

• Grade: 12
• A+ Certification (required)
• N+ Certification (required)
• Experience working on a mine advantageous.
• Good communication skills, both oral and written.
• Valid driver's license.
• Advanced computer literacy.
• Minimum 2 years post qualification experience in wireless and IT networking.
• 10+ year's RF/Wireless experience.
• Leadership experience (Advantageous)

• Safety Awareness
• Managing Work
• Initiative
• Communication
• Interpersonal Skills
• High work standards

• Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)